ECS Technical Operations Server Management People Operations Manager 412880
ECS Technical Operations Server Management People Operations Manager 412880
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Meet your Team:
SAP Enterprise Cloud Services (ECS) is a private cloud managed services provider that offers SAP applications in the HANA Enterprise Cloud. Our team ECS Delivery Technical Operations is responsible for 24x7 operations of these businesscritical SAP systems in the cloud. Within the Technical Operations organization the Server Management team is a global team providing L4 Operations Support for Operating System (primarily SuSE Linux) & cloud infrastructure platforms like Azure AWS Google Cloud & SAP data centers while also contributing to automation development & innovation projects. We are looking for a People & Operations Manager for our team in EMEA region consisting of Linux & Cloud platform specialists including experts in Linux HA Cluster technology (SuSE Pacemaker). In this role primary responsibility is people management ensuring smooth operations support escalation handling of critical customer issues as well as collaboration with the larger Server Management team across multiple regions.
What youll do (Role Information) :
As a people manager of the Server Management team members in APJ region you will work towards building a cohesive & motivated team with a strong culture of collaboration. You will ensure business continuity by effective management of the teams work both daily operations and projects. You will work with the team to achieve their development plans and provide clear and timely feedback regarding their performance. You will identify and drive initiatives to increase the quality of operations support from the team reduce outages improve efficiency identify and plug process gaps and do effective resource planning and utilization. You will bring in functional expertise in OS (primarily Linux) cloud platforms (Azure AWS GCP VMWare IBM Cloud) automation & container technologies like Docker Kubernetes Ansible etc.
What you bring EXPERIENCE (ROLE REQUIREMENTS):
- Should have 15 Industrial experiencewith atleast5 years of experience managing senior & experienced team members
- Good understanding of Linux based server operating systems including Linux HA cluster technologies like Pacemaker IT security & OS hardening concepts networking storage Data Center Operations etc.
- Experience managing server operations in large environments and/or in public clouds like MS Azure AWS GCP. Experience in ITIL & ITSM.
- Experience communicating with customers on technical service & operations topics with the ability to handle escalated customer situations
- Experience implementing Agile running large programs is a plus.
- A visionary leader who questions status quo and identifies/ implements innovative solutions.
- Fluency in English language and the ability to work in global multicultural teams is a key requirement.
#SAPInternalT4PM
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412880 Work Area: Information Technology Expected Travel: 0 10 Career Status: Management Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Manager
Employment Type
Full-Time
