Technology Support Specialist Senior

SUMMARY

Offering: $75134 $83482 Commensurate with Experience

Major Duties and Responsibilities:

• Mobile device management including ordering and deployment of new devices software update testing maintaining billing information in Verizon admin portal managing devices within Intune portal auditing disconnections and troubleshooting issues.
• Provides general technical support troubleshooting and problem resolution for all Storm Water Services divisions.
• Provides hardware support including troubleshooting repairs coordinating with the vendor if necessary and providing temporary devices to users.
• Image and deployment of new hardware for full time employees and contractors.
• Maintain up to date hardware inventory database which includes desktops laptops docking stations monitors and other related equipment.
• Manages and provides coordination for projects related to technology refresh and enterprise upgrades.
• Monitor service request management system for user tickets and issue research.
• Research and testing for new hardware or software as required by the business.
• Provide general support for printers and plotters.
• Coordinates and serves as a liaison for technology services and enterprise projects.
• Support Storm Water Services staff located at three locations: 4100 West Tyvola Rd Charlotte Mecklenburg Government Center and Belmont Center.
• Facilitate use of City service desk to support applications business service requests and address issues.
• Responsible for facilitating the surplus process to dispose of all hardware removed from service.
• Maintain technical and process documentation.
• Participates in regular project and/or team meetings to discuss project activities and share information with team members.
• Consistent presence in the office to provide in person support for staff.

Knowledge Skills & Abilities:

• Modern office procedures methods and computer equipment
• Client departmental functions and needs
• Current and upcoming City and departmental hardware and software specifications and needs
• Principles and practices of inventory management
• Ability to troubleshoot issues and develop creative solutions
• Communicate effectively both orally and in writing
• Ability to work independently or in a team
• Provide timely and efficient customer service
• Meet project schedules and deadlines
• Accurately organize and maintain technical documentation
• Proficiency with Microsoft Office 365 products

Preferred Qualifications:

• Experience with computer repairs
• Knowledge of computer imaging
• Knowledge of mobile device management

Minimum Qualifications:

• At least two years of relevant collegelevel course work or an Associates degree from an accredited college or university in Information Technology Computer Science or a related field
• Three 3 to five 5 years of experience in information technology support including hardware software and networking
• Any equivalent combination of training education and experience that provides the required skills knowledge and abilities

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a preemployment drugscreening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email callor visit us in person at700 4th St. Charlotte NC 28202.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcoholfree workplace.