Technology Domain Lead - Group Customer Operations Transformation

How will I help

The Technology Domain owner is a pivotal role within CCS Technology for Group Operations responsible for all aspects of Business Village Technology including strategy business engagement discovery risk finance and innovation. This role leads Transformation Engineering for Group Operations Transformation and serves as the single point of contact for all technology needs within Group Operations.

Group Customer Operations Technology partners with CCS (Customer & Corporate Services) Business to drive improvements and efficiencies focusing on Simplification Digitisation and Automation. The successful candidate will work closely with business project teams the CTO and various solution provider teams across the wider Group Tech community. Key stakeholders also include technology and operations risk teams.

The ideal candidate will adeptly navigate between strategic transformation plans and immediate business needs proposing fitforpurpose solution designs aligned with Appian. The candidate must have seniorlevel experience with Appian and workflow transformation leading largescale process automation programs.

The role is based in Sydney with a requirement to attend the office three days a week.

Responsibilities:

• Define and oversee the technical roadmap ensuring alignment with broader technical and business strategies.
• Manage system performance ensuring scalability efficiency and adherence to operational KPIs.
• Oversee software licensing and operational expenses ensuring effective support models and cost optimization.
• Develop technical capabilities and upskill teams through training programs and certifications.
• Ensure adherence to software engineering standards best practices and architectural guidelines.
• Promote engineering excellence through modern practices such as TestDriven Development (TDD) Continuous Integration/Continuous Deployment (CI/CD) and automation.
• Provide continuous feedback and mentorship to team members establishing clear performance metrics.
• Influence feature prioritization based on business value customer feedback and technical dependencies.
• Act as a liaison between business stakeholders and the technology team to ensure mutual understanding of requirements and technical feasibility.
• Manage solution risks and service/product decisions within the fastpaced environment.
• Lead strategic workforce planning and capability development for Appian technology.
• Communicate and implement the WBC Workflow Strategy securing support and endorsement from key stakeholders.
• Partner with senior stakeholders across Lines of Business (LOB) and Group Tech to drive and implement the Technology strategy.
• Grow the Appian capability with the Westpac Appian Centre of Excellence and set up a Workflow community of practice.

Whats in it for you

Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure. Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Requirements and Skills:

• Extensive experience in operations and process automation.
• Strong background in people leadership and managing internal stakeholders.
• Seniorlevel experience with Appian and workflow transformation.
• Proven track record in leading largescale process automation programs.
• Experience leading DevSecOps system integration design and engineering across enterprise applications.
• Strong knowledge of AI for digitisation.
• Ability to drive business transformation programs.
• Proficiency in modern engineering practices such as TestDriven Development (TDD) Continuous Integration/Continuous Deployment (CI/CD) and automation.
• Competence in managing solution risks and making informed service/product decisions.
• Experience in strategic workforce planning and capability development for specific technologies.
• Engineering background.

Desirable experience in:

• Financial services.
• Enterprise architecture.
• stakeholder management up to GM level.

How do I apply

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.

We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment process please email.

Do you need reasonable adjustments during the recruitment process

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please email

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