Customer ServiceSupport Representative
Customer ServiceSupport Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About This Role
Join our Flight Training Organisation as Customer Service/ Support Representative at our Commercial Flight Training Centre in Crawley (Gatwick). In this officebased and operational role you will hold the reigns and be the first point of contact for all cadet training enquiries. As part of our global flight training organisation you will be providing highlevel customer service ensuring a smooth and positive customer experience.
The role we are offering you
In this role you will collaborate globally with Airline customers students flight instructors and internal colleagues. You will have the opportunity to work independently onsite at our Training Centre in Gatwick while also collaborating with a global team remotely.
By taking ownership and showing proactiveness you can truly take part in the journey of our approximately 160 cadets embarking on their journey of becoming a pilot!
Key Job Responsibilities
- Coordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals tracking expiration dates throughout training to ensure validity as required.
- Act as the primary point of contact to the programs customer responding to requests and delivering excellent customer service.
- Support cadets in gaining any required Visas (M1 US Visa UK Student Visa European Study Visa etc. to ensure they can complete their whole training journey.
- Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students. Ensure all required documentation such as CAS letters IELTS passport scans I20s SEVIS etc. are all in check processed and stored accordingly.
- Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training.
- Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches.
- Maintain a professional and technical/product knowledge by attending educational workshops reviewing technical/specialty publications and/or participating in professional associations.
- Administrative tasks as required for the smoothrunning of the FTO (including but not limited to cadet expense claims processing POs fingerprint on return from PHX flight bookings for training in the USA etc).
- Administrative support to the Flight Crew Licensing Specialist.
Our ideal candidate
- Brings experience from a customer facing role or has customer support experience.
- Brings experience from the aviation or aviation training industry. (desirable)
- Has good analytical skillsand a very customer and solution driven mindset.
- Is fluent in English language (any other language is beneficial)
- Is a confident MS Excel and MS Word user.
What kind of person will succeed in this team
You are very organised with good attention to detail and you thrive in a busy livetraining environment working towards deadlines. Available information in this role is often incomplete so you enjoy seeking answers from others to determine your course of action. You are approachable confident and a team player and you enjoy interacting with other internal departments and colleagues onsite. You enjoy delivering a highquality customer service and can handle a busy workload.
Contract details & location
This onsite position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick. We are offering a permanent contract working hours of the role are Monday to Friday with total working hours of 37.5 hours a week.
CAE offers
Attractive benefits including a flexible holiday policy and flexitime scheme.
Private health insurance (BUPA)
Healthcare cash plan
Pension scheme
Life Assurance & more!
With over 13000 employees located in 35 countries CAE is a global leader in training for the civilaviation defence and security and healthcare markets. To learn more: Visit www.cae!
#LIMM2
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equalopportunity employer committed to diversity equity and inclusion. As One CAE we take affirmative action to ensure equal opportunity for all applicants regardless of race nationality colour religion sex gender identity and expression sexual orientation disability neurodiversity Veteran status age or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process please get in touch with us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
