Technical Customer Success Architect
Technical Customer Success Architect
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit ourBoomi Careers page to learn more.
Key Responsibilities: (Bangalore)
Technical Leadership: Serve as a trusted advisor to technical decisionmakers to provide expert guidance on how to leverage Boomis Enterprise platform to meet complex integration automation APIM AI and data orchestration needs.
Architecture and Solutions Advisory: Lead customers in the architectural design technical reviews and deployment of Boomi solutions ensuring the seamless integration of data applications and APIs across cloud and onprem environments. Conduct indepth technical reviews and analyses to understand customer infrastructure workflows and system architectures facilitating effective use of Boomis Enterprise platform.
Platform Advocacy: Conduct technical deep dives and workshops to continually serve as a trusted technical advocate helping customers navigate product features overcome technical challenges and adopt new Boomi solutions services and innovations.
Strategic Guidance: Drive conversations around technical architecture data management automation AI API management and application integration to align with customers business and architecture strategies.
Continuous Adoption Ownership: Lead the technical success journey from onboarding through adoption value realization and platform optimization working closely with engineering professional services and support teams.
Optimization and Scaling: Provide guidance on performance improvements platform scaling and advanced use cases to support customers in accelerating their transformation and scaling their platforms. optimization and performance engineering to improve system reliability scalability and security within customers environments.
Proactive Technical ProblemSolving: Identify and troubleshoot complex technical issues providing solutions and coordinating crossfunctional technical support where necessary.
Product Feedback and Advocacy: Collaborate with product management and engineering teams by providing customer feedback and technical insights influencing the development of new features and platform improvements.
Conduct Technical Business Reviews: Lead technical aspects of Quarterly Business Reviews (QBRs) and Success 360 sessions focusing on architecture performance scalability and technical roadmap alignment.
Essential Technical Requirements:
- 12 years of experience in technical roles such as Solution Architect Consultant Systems Engineer or Technical Account Manager with a focus on enterprise integration.
- Indepth knowledge of iPaaS (Integration Platform as a Service) API and Data management and cloud architecture (AWS Azure or Google Cloud).
- Proven track record of leading enterpriselevel customers through complex digital transformation initiatives including data integration and automation projects.
- Strong ability to articulate and architect complex technical solutions for cloudbased hybrid and onpremise systems.
- Strong understanding of security scalability compliance and performance optimization in integration solutions.
- Handson experience working with middleware data integration platforms or business process automation tools.
- Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership technical roadmaps and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and nontechnical audiences.
Desirable Requirements:
- SaaS vendor experience particularly in Customer Success or Technical Account Management roles.
- Handson experience with Boomi iPaaS solutions or other integration or data management platforms
- Familiarity with Customer Success Management tools like Gainsight Salesforce or ServiceNow.
- Advanced degree in a technical discipline (Computer Science Engineering or equivalent).
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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Employment Type
Full Time
