RD Service Engineer mfd
RD Service Engineer mfd
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your mission
Were seeking an experienced Service Engineer (m/f/d) in Ulm who will serve as the technical point of contact for supporting Field Service Engineers with complex troubleshooting technical issue resolution and product expertise. This role is based in our Ulm office and involves working closely with the R&D team to enhance product reliability develop training programs and refine service processes. Main responsibilities:
Technical Service & Support:- Troubleshoot technical problems in software fluidics mechanical and electrical components
- Provide expertlevel technical support to Field Service Engineers assisting with complex troubleshooting diagnosis and resolution of technical issues.
- Perform inhouse service on our polarizers
- Analyze technical errors and develop solutions to enhance product reliability.
- Analyze recurring technical issues identify root causes and develop effective solutions to enhance service efficiency product reliability and longterm performance.
- Assist in creating and maintaining technical documentation troubleshooting guides and manuals.
- Conduct training programs for new and existing Field Service Engineers ensuring uptodate product knowledge and technical proficiency.
- Provide training on new product features software updates and maintenance best practices.
- Collaborate with the R&D team to perform inhouse equipment upgrades configurations and testing according to company standards.
- Provide feedback from service cases supporting product development and continuous improvement initiatives.
- Test and evaluate new product features. and develop service protocols for upgrading deployed polarizers.
- Monitor and analyze recurring technical issues to recommend improvements in product design and service strategies.
- Support inventory management of spare parts ensuring availability for efficient service operations.
Your profile
- Degree in Engineering (Electronics/Mechanics preferred).
- Minimum 5 years of experience in service roles preferably in MedTech BioTech or similarly regulated industries.
- Strong technical knowledge of systems involving electronics fluidic control and industrial automation.
- Experience in providing technical training.
- Proven ability to troubleshoot complex systems and manage customer relationships effectively.
- Willingness to travel to support Field Service activities both domestically and internationallyless than 10
- Valid drivers license
- Excellent problemsolving critical thinking and communication skills.
Why us
- Competitive compensation including base salary and stock options (virtual shares)
- Onsite work (Ulm) in a modern office/lab environment
- Relocation support
- Annual health budget (Allianz bKV)
- 30 vacation days
- Flexible working hours
- Key role in a highly advanced and fastgrowing startup company
- Ample opportunity for personal initiatives openness to new ideas and room for considerable personal impact
- Impactful product promoting better understanding and treatment of disease
- International and dynamic team comprising over 20 different nationalities
- EGYM Wellpass membership
- Permanent employment contract providing stability and longterm career growth opportunities
- Enjoyable work atmosphere with an opendoor and open communication mentality
contact information
Sandra Schrli
Senior Talent Acquisition Manager
mail:
Please note that for data privacy reasons well not review applications or CVs sent via email. Unsolicited applications can be submittedhere.
About us
NVision is a quantum biotech startup based in Ulm Germany with Tier 1 investors from the USA and Europe. We are just leaving stealth mode moving from local R&D to global commercialization and expansion.
We are developing a technology that will enable MRIbased imaging of realtime metabolism in the body with tremendous potential for research and applications in oncology cardiology neurology and more. Our company brings together expertise in physics chemistry engineering and medicine and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York MD Anderson in Texas Technical University of Munich Cambridge University in the UK and more.
NVision is developing fast robust and easytouse hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast fullyautomated multistep chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fullyreuseable or singleuse disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely inhouse.
We offer a dynamic international working environment with immense room for growth that encourages personal initiative and open communication.
Employment Type
Full-Time
