Partner Programs Lead Global Partner Engineering Operations PEO

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Global Partner Engineering and Operations (PE&O) team is an essential part of Stripes broader Global Partnerships organization and a cornerstone of our success. We are responsible for driving new partner implementations and programs while ensuring the efficiency and reliability of both new and existing partnerships. Positioned at the intersection of engineering and our partners we serve as a vital link that fosters seamless collaboration which is crucial for Stripes rapid growth trajectory.

The PE&O team comprises a hybrid mix of business and technical professionals focused on operational with financial ecosystem partners critical for our growth and adoption. We ensure smooth technical onboarding act as the bridge for implementation with partners manage recurring KTLO (KeepTheLightsOn) operations and monitor stringent quality and performance targets. Our team also drives global programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools to enhance operational efficiency and scalability.

As a dynamic and versatile team we take on a variety of responsibilities daily. On any given day you can find us driving alignment across crossfunctional teams and partners on critical operational activities analyzing insights and trends from our data to inform decisionmaking and developing tools and processes to scale our impact. The partnerships we cultivate are not just instrumentalthey significantly influence Stripes ecosystem and the products born from these collaborations touch millions of users worldwide.

What youll do

We are seeking an experienced and strategic Partner Programs Lead to oversee a team of Program Managers and Operational Specialists within the Global Partner Engineering & Operations (PE&O) team at Stripe. This role will focus on managing a running portfolio of global programs enhancing partner operations for efficiency gains and driving the team to deliver exceptional service and support to our partners. The ideal candidate will possess strong leadership abilities a background in operational excellence and the capacity to foster collaboration among crossfunctional teams.

Responsibilities

• Team Leadership: Lead mentor and develop a highperforming team of Program Managers and Operations Specialists promoting a culture of continuous improvement accountability and excellence.
• Operational Strategy: Develop and implement operational strategies that enhance the effectiveness of partner management processes and drive alignment with organizational goals and objectives.
• Program Oversight: Oversee the and success of partner programs and initiatives ensuring that all team members are aligned and focused on delivering outcomes that meet strategic objectives and partner needs.
• Process Improvement: Identify areas for improvement within existing operational processes implementing best practices to increase efficiency and enhance the partner experience.
• Incident Management: Ensure the effective design and of incident management processes including partner escalations fraud/risk response and oncall support.
• Performance Monitoring: Establish and track key performance indicators (KPIs) for the team and operational processes providing regular updates to senior management and stakeholders.
• Resource Management: Manage onshore and offshore resources including vendormanaged resources to ensure optimal staffing and service delivery.
• CrossFunctional Collaboration: Foster strong relationships with internal teams including Engineering and Product to align priorities and facilitate successful implementation of partnerrelated projects.
• Stakeholder Communication: Communicate effectively with executives partners and team members to ensure alignment transparency and accountability regarding partnership operations.
• Training and Development: Promote ongoing professional development for team members providing training resources and development opportunities to enhance their skills and capabilities.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10 years of experience in program management operations management or a related role; with a minimum of 5 years of team leadership.
• Demonstrated track record in managing OKRs program portfolio structure and successfully executing on many initiatives through multiple planning cycles.
• Proven track record in driving program of software and service releases in an agile working environment (e.g. live services APIs and/or client product features)
• Strong interpersonal and communication skills with the ability to influence and engage stakeholders at all levels.
• Proficiency in program management best practices frameworks methodologies and tools (e.g. Agile JIRA).
• Excellent analytical skills with a focus on datadriven decisionmaking and performance optimization.
• Demonstrated experience in deployment and adoption of new process automation and tools
• Demonstrated proficiency in defining and managing service level agreements service level objectives and designing common operational processes (e.g. live monitoring incident management)

Preferred qualifications

• Bachelors degree in Business Administration Operations Management or a related field (Masters preferred).
• Experience in the banking ecommerce or payments industry.
• Knowledge of payments industry regulations and compliance standards relevant to technology solutions.
• Advanced proficiency in SQL and data visualization/analysis tools

Required Experience:

Exec