Junior Level 3 Support Analyst
Junior Level 3 Support Analyst
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$ 60000 - 83000
1 Vacancy
Job Description
At Anaplan we are a team of innovators who are focused on optimizing business decisionmaking through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.
Our customers rank among the whos who in the Fortune 50. CocaCola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies that rely on our bestinclass platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategyled valuesbased and disciplined in youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Anaplan is looking for a tenaciousSupport Analystto join the Level 3 team based inMinneapolis MN on a fulltime basis.You will be expected to be in the office at least two days per week.This is an amazing opportunity to learn about the Anaplan product from a technical standpoint and understand what needs changing whilst working with our most important customers.
Your Impact
Level 3 Support investigates and diagnoses complex problems reported by Anaplan customers. Any issues that require indepth knowledge of the product or an investigation into the logging or backend of the system will be dealt with by Level 3. The range of issues is diverse and can vary from frontend client or UI issues to modeling or server problems to platform or network performance.
As aJuniorL3 Support Analyst youll gain detailed product knowledge work with large volumes of data and work with multiple teams including Engineering Product Operations Customer Success and Customer Support to ensure that the customer issue is resolved quickly and thoroughly.
Level 3 exists to resolve challenges which means priorities change on a daily and even hourly basis. Therefore your focus may need to be frequently shifted and youll need to understand whats important to the customer and internal teams.
On a daytoday basis you will be working on
- Investigating complex issues raised by users
- Communicating progress of issues/fixes to both technical and nontechnical users
- Using your problemsolving and creativity to derive solutions where needed for users
- Guiding users through sophisticated solutions
- Detailing investigations of new issues
- Prioritising customer cases within your queue
- Raising bugs where appropriate
- Onboarding new features and changes to the Support Teams
Your qualifications
- Graduate or early in career analyst working with data analytics tools / Excel
- Degree in Mathematics Physics Electronic Engineering or Computer Science. (Similar degree using large and complex data sets).
- Quick learner with a desire to understand sophisticated systems and software behavior
- Genuine passion for problem solving and persistence when vital
- Analytical skills with a methodical approach
- Ability to work under time constraints within an exciting environment
- Ability to switch focus as priorities change
- Good communication skills with the ability to convey technical information clearly
#LISP1
Base Salary Range:
$60000 $83000 USD
Our Commitment to Diversity Equity Inclusionand Belonging
Build your career in a place that thrives on diversity equity inclusion and belonging. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.
Required Experience:
IC
Employment Type
Full Time
