Systems Section Manager - Network Services

OFFICE OF INFORMATION TECHNOLOGY MAINE IT

NETWORK SECURITY OPERATIONS TEAM

Opening Date: April 8 2025

Closing Date: April 23 2025

Job Class Code: 0385
Grade: 31
Salary: $80667.34 $114195.07*/Annually (includes 12.25 recruitment & retention stipend)
Position Number:

Are you looking for a career where you can make a difference Do you enjoy working in a team environment Most importantly do you want to live work and play in the beautiful State of Maine

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

ABOUT THE POSITION:

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This position is responsible for the MaineIT Network Security Operations Section that support the State of Maine and its constituents. This position will oversee the tools staff and process used to provide Firewall and secure Internet services. This position will be responsible to ensure both internal and external connections required by the State of Maine and external vendors are secure. This position is responsible to work with subordinates senior IT management internal partners and external vendors to ensure our customers can achieve their business goals. This position is an integral member of our IT leadership/management team and will play a critical role in helping serve the citizens of Maine through the provision of vital enterprise IT services.

WHAT WILL YOU DO

In this role you will be able to demonstrate leadership skills by managing the Network Services group responsible for Network Security Operations for the State of Maine. This position is responsible to manage the teams operating Perimeter and Data Center Firewalls Remote Access Services DNSDHCP services and Web Application Firewalls. Direct supervision of this staff in daytoday operations is expected. The position will also interact with a full range of IT staff from all areas of the enterprise as well as business partners vendors and consultants.

MaineIT is seeking a highly talented individual who will represent ourC.A.R.E. values in all that they do. At MaineIT we:

• PracticeCustomerfocus ensuring that our customers are heard and their needs are met.
• Hold ourselves to a high level ofAccountabilityby being transparent with our stakeholders.
• Maintain an effective level ofResponsivenessby providing timely updates in a proactive manner.
• Strive to provideEmpathydriven peoplefocused services by applying emotional intelligence skills and behaviors.

WHATS IN IT FOR YOU

You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and businessminded individuals. You will have opportunities to grow develop and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image and limited supervision.

Representative Tasks of the Position:

The selected candidate must be proficient and effective in managing a team of IT professionals. They must be able to accomplish tasks in a timely manner with limited supervision. Knowledge skills and abilities required include:

• The ability to direct a staff of technical personnel to ensure established goals are met in a timely and efficient manner while ensuring that the highest level of service is maintained.
• The ability to establish and maintain various performance measurements adjusting operations to ensure the highest possible value of goods and services are rendered across the enterprise.
• Establishing and maintaining high performance standards.
• Mentoring and evaluating employees to provide information identify work related problems and develop solutions.
• Coordinating and conferring with various other areas of the Enterprise and Vendors to accomplish established goals and objectives.
• Establish development plans and assist staff with established technical training to maintain and enhance staff proficiency.
• Advising management regarding the need for additional personnel equipment or new services and assisting in the development and of the activity budget to ensure section has required resources.
• Negotiating and managing a wide variety of IT vendor contracts for goods and services.
• Ability to manage and oversee multiple projects/activities simultaneously.
• Ability to communicate effectively both verbally and in writing at the technical and nontechnical level.
• Knowledge to develop and manage technical business/manufacturing processes.
• Knowledge to measure and improve the quality of operations according to best practices of the industry.
• Knowledge of modern management principles practices and techniques.
• Knowledge of performance review and evaluation principles and practices.
• Knowledge of contracts SLAs and vendor/contract management.
• Ability to motivate people and build effective teams.
• Ability to handle difficult situations and provide resolutions to conflict in a professional manner.
• Ability to communicate orally and in writing with people having a wide variety of knowledge and expectations.
• Ability to develop and provide effective performance reviews are in place for staff and provide a leadership guide to the technical IT staff.
• Understanding ofcustomerrelationshipbest practices.
• Demonstrated desire to exercise accountabilityin a professional manner.
• Demonstrated ability to respond in a timelyand effective manner.
• Understanding of empathy and how to exerciseit witha variety of personalities.
• Understanding ofemotional intelligenceprinciples.
• Ability to listenandunderstand firstbeforeresponding.

MINIMUM QUALIFICATIONS:

• Ten 10 years data processing/telecommunication system experience including at least six 6)years experiencein the appropriate area of specialization and two 2 years of supervisory/ managerial experience OR
• a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four 4 years experience in the appropriate area of specialization and two 2 years of supervisory/ managerial experience OR
• a related Masters Degree and four 4 years data processing/telecommunication system experience including at least two 2 years experience in the appropriate area of specialization and two 2 years of supervisory/ managerial experience.

Preference will be given to individuals who have knowledge and experience with the following in an enterprise environment:

• The implementation maintenance and management of network security platforms applications and teams.
• Current network security or network related certifications.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• WorkLife Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100 of employeeonly dental premiums $387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29 of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than fulltime.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.