ERP Sustainment Systems Analyst
ERP Sustainment Systems Analyst
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Job Description
If you are a detail and processoriented person who thinks critically and is professional with a passion for leveraging technology to help the business then apply now! This position can be based out of Alberta and is a work from home position with the understanding that from time to time you may be required in office. Come join our True Blue team today!
Learn more about working at Ledcor: Watch here.
Essential Responsibilities:
- Primarily provides tier 2 (and at times tier 3 level ERP production support focusing on JDE platform interoperability security and environment management including thirdparty software.
- Evaluates incoming ERP production incidents and technical requests and identifies appropriate technical solutions to execute and solve for business requirements.
- Documents production incidents including incident root cause analysis recommendations for permanent resolution and relevant knowledge articles as appropriate.
- Configures the JDE application to resolve defects; plans and executes thorough functional / system testing of defect fixes; and proactively manages technical change management.
- Focuses on ERP troubleshooting and other sustainment activities including JDE environment management security administration JDE Orchestrations interoperability with thirdparty products such as DAS reporting BI Publisher FTP and integration middleware.
- Proactively and effectively communicates systems changes and updates to technical and nontechnical stakeholders.
- Assists with periodic internal and external compliance audits.
- Executes advocates and/or advises others with JDE platform continuous improvement work to optimize the robustness and resiliency of the platform.
- Supports and maintains standards to preserve and optimize ERP system stability and resiliency such as quality assurance documentation application monitoring release to production and knowledgebase artifacts.
- Maintains own knowledge and shared knowledge repositories
Qualifications:
- 5 or more years of experience in ERP application sustainment security administration and continuous improvement in the role of systems or business analyst
- Experience with ERP sustainment practices using a modern ITSM application (e.g. ServiceNow)
- Experience working with external managed services providers
- Business Analyst certificate is desirable
- Excellent interpersonal and relationshipbuilding skills for collaborating with business and technical team members
- Proven critical thinking and problemsolving skills with an ability to deal with ambiguity
- Intermediate knowledge of systems analysis quality assurance technical change management with the ability to identify/define gaps risks and requirements
- Proficient with JDE object management configuration package management security management menu management reporting job scheduling and related monitoring activities is desirable
- Intermediate skills in Outlook PowerPoint Visio Word Excel SharePoint and Teams
Work Conditions:
- Occasional eventrelated travel may be required
Additional Information
The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of longstanding project successes.Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equalopportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.
Required Experience:
IC
Employment Type
Full-Time
