Lodgements Officer
Lodgements Officer
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Job Description
Lodgements Officer
- Full time fixed term role until 30th September 2025
- Geelong office location with flexible hybrid working
- Offering a competitive starting base salary of $78467 plus super and benefits
Help improve the everyday every day
Right now were seeking a Lodgements Officer who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
The Lodgements Officer serves as the first point of contact for TAC clients involved in transport accidents delivering superior customer service with empathy and understanding. Focused on achieving the best outcomes for clients this role is responsible for assessing and determining client eligibility in accordance with the Transport Accident Act 1986.
About the Team
This role will be a part of our Onboarding Income and Dependency branch within the Clients Service and Operations division. This division is focused on achieving efficient just and cost effective injury recovery and independence outcomes for those injured in transport accidents.
You will join a passionate tightknit team committed to providing exceptional service to clients and stakeholders supporting each other throughout the workday.
Youll be supported by the Team Manager Lodgements who creates a handson encouraging environment and promotes testing and trialing new processes to drive improvement.
What were looking for
Customer Service Experience
Proven ability to deliver highquality service in a fastpaced phonebased environment. You will be comfortable communicating with diverse stakeholders and working towards individual and team KPIs.
ClientFocused Approach
Commitment to achieving the best outcomes for TAC clients using empathy and sensitivity to tailor authentic conversations to each clients unique situation.
Critical Thinker
Skilled in thinking on your feet exercising sound judgment and making timely decisions for clients and providers in challenging and complex situations.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to a phone screen or interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Hannah Egan Shared Services Specialist at a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 8th of April 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 15; and
- Is not currently on a Performance Improvement Plan (PIP)
Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply. Please reach out to your agency and they will submit an application on your behalf.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
