Field Technician 3

Job Title: Field Technician 3

Classification: FullTime NonExempt AtWill

Reports to: Field Operations Supervisor

Department: Customer Support

Location: In Field:Yuba City CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other offsite locations will be required.

About Us:

As the leading provider of 10G fiber internet in California Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many nonprofit community advocacy groups we build nextgeneration fiber infrastructure where others wont serving over 30 communities across the state.

Working for Race means being dedicated to bringing cuttingedge fiber internet to rural and urban communities providing opportunities enhancing technology and enabling access for generations to come.

Summary:

The Field Technician 3 is responsible for the installation maintenance and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring testing and repairing telecom infrastructure including fiber optic networks cables and related equipment. They possess strong technical acumen a commitment to safety protocols and the ability to adapt to various work environments from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks ensuring consistent connectivity and customer satisfaction.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds personalities and communication skills. This individual should be able to work effectively in a dynamic fastpaced and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid drivers license subject to successful verification through a DMV check is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 12 months of experience as a field technician
• Understanding of Fiber Optic Networks Basic Telecom and Video
• Basic knowledge of Apple IPAD
• The ability to effectively communicate in English including speaking reading writing and comprehension as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

Skills:

• Proficient use of MS Office applications including Teams Word Excel and PowerPoint; teleconferencing applications
• Functional use of common office equipment computers and office software
• Strong time management skills with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility flexibility and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful teamplayer with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Fiber Optic Cable Installation and Maintenance:

• Performs residential installation and troubleshooting of internet connectivity telecom and video
• Responds to support issues with truck rolls and telephone support to troubleshoot onsite connectivity for phone internet and video services
• Resolves technical problems with Local Area Networks (LAN) Wide Area Networks (WAN) Internet Connectivity Telecom and Video

Infrastructure Operations:

• Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
• Offers remote assistance to support technicians and engineers
• Ensures timely and accurate completion of work orders

Ticket Management and Communication:

• Asks questions to determine the nature of the problem and be able to walk customers through the problemsolving process
• Utilizes CRM for support tickets and trouble ticket resolution
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customercentric manner

Training and Mentorship:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as a bucket truck excavators and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32 plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
  • Bucket Truck: 350pound manufacturers maximum load capacity
  • Ladders: 300pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment preop/postop to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors includingbusinesses and/or residents depending on the nature of the job
• Overtime nights and weekends may be required

Safety Awareness and Compliance:

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands completes and signs off all prejob safety planning tools at the start and end of the shift; completes all required safetyrelated paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g. backup alarms smell of smoke fumes odors different colored warning tags warning sirens)

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations as well as participate in ongoing performance and development reviews and goal setting
• Be available to participate in internal or external meetings special functions and professional development opportunities
• Crosstrain and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance hygiene and demeanor
• Performs other related duties as assigned by management

As Part of Our Team You Will Enjoy:

• 100 Employerpaid medical dental vision and life for all our employees
• 401 (k) with 100 Employermatched up to 4 of your annual income
• Generous paid time off including sick vacation holiday and birthday pay
• Free Race highspeed internet and phone service where available

All offers of employment are contingent until all preemployment requirements are met. These requirements which vary by position may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements.Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will also consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend inperson orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation)with the skills experience and dedication to excel in their roles without regard to race religion color sex/gender (including pregnancy childbirth breastfeeding or related medical conditions) sex stereotype gender identity/gender expression and sexual orientation national origin ancestry physical or mental disability medical condition genetic information/characteristics marital status/registered domestic partner status age sexual orientation reproductive health decisionmaking military or veteran status or any other basis protected by federal state or local law ordinance or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process or workplace accommodations are required after a job offer is made please contactto initiate the interactive process.

Updated: 03/2025