GUCCI Operations Controller temp - Tysons Galleria

Summary

Job Description

Role Mission

As a Gucci Operations Controller you will be responsible for providing overall store support to the front and back of house teams with various sales support POS inventory tasks stock processing and administrative functions.

You will serve as a Gucci Ambassador by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded luxury client experience.

This person must possess a positive attitude excellent communication skills and a passion for the brand.

Key Accountabilities

Sales Support

• Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store directing them to an available Client Advisor;
• Support the team in the selling process ensuring the highest level of client experience;
• Assist Client Advisors in preparing for VIG client appointments prepare consignments and close transactions;
• Provide dressing room support to Client Advisor and client;
• Answer direct and transfer calls with exceptional level of professionalism;
• Understand client needs to assist in escorting them to the proper department;
• Interact with clients to ensure an elevated shopping experience.

POS

• Support with the packing and payment process;
• Facilitate store transfer requests charge sends and product inquiries;
• Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.

Inventory

• Assist the sales staff in pulling different styles and sizes from stock;
• Support with store cycle counts scheduled inventories and reconciliation with direction from the Store Director/Operations Manager.

General

• Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
• Knowledgeable of all Gucci products and company policies specifically on credit sales and customer service.

Key Requirements

• Bachelors Degree preferred;
• At least 2 years of experience in luxury retail hospitality or customer servicerelated industry;
• Experience operating a POS system a plus;
• Excellent interpersonal and communication skills;
• Strong understanding of customer service needs and priorities;
• Ability to multitask with a strong attention to detail;
• Familiar in Microsoft Word and Outlook;
• Flexibility to work a retail schedule which will include evenings weekends and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically ClientCentric mindset;
• Approach activities and relationships with a methodology that promotes Flat Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts actions and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trustbased relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging selfexpression valuing and amplifying each persons uniqueness

Build

Continuous Learner

• Is selfaware curious to learn and seeks feedback from others to continuously grow always putting improvement over comfort

Talent Builder

• Provides constructive and ongoing feedback coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dreammaker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process please contact us by email at .

When contacting us please provide your contact information the role you have applied to and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type