Front Office Associate - GSA
Front Office Associate - GSA
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Job Description
Job Title: Front Office Guest Service Associate (GSA)
Location: Machan Resorts LLP Lonavala
Department: Front Office
Reporting To: Front Office Manager / Assistant Front Office Manager
Job Summary:
The Front Office Guest Service Associate is responsible for delivering exceptional service to guests during their stay. This includes handling checkins and checkouts assisting with guest queries managing reservations and ensuring every guest has a memorable and seamless experience.
Key Responsibilities:
Guest Welcome and CheckIn/Out:
- Greet guests warmly upon arrival and departure.
- Handle the checkin and checkout processes efficiently while adhering to resort procedures.
- Verify guest identification and payment details and allocate rooms appropriately.
Reservation Management:
- Manage room bookings modifications and cancellations accurately.
- Ensure that guest preferences and special requests are noted and addressed.
Guest Assistance:
- Provide information about the resorts facilities activities and services.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Assist with luggage handling if required.
Communication and Coordination:
- Act as a liaison between guests and other departments to fulfill guest needs (e.g. housekeeping F&B etc..
- Communicate effectively with team members and supervisors to ensure smooth operations.
Cashiering and Billing:
- Process payments handle cash and maintain accurate billing records.
- Ensure that all transactions are recorded correctly in the system.
Compliance and Safety:
- Follow all safety security and confidentiality policies.
- Adhere to grooming and professional etiquette standards.
Reports and Logs:
- Maintain accurate records of daily operations including guest feedback and incident reports.
- Update room status in the property management system regularly.
Skills and Qualifications:
- Education: Diploma/Degree in Hospitality Management or related field preferred.
- Experience: Previous experience in a front office or guestfacing role is an advantage (freshers with a serviceoriented mindset are welcome).
- Skills:
- Strong communication and interpersonal skills.
- Proficiency in operating property management systems and basic computer applications.
- Problemsolving and conflict resolution abilities.
- Multitasking and time management skills.
- Languages: Fluency in English; additional languages are a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to work flexible hours including weekends and holidays.
Benefits:
- Competitive salary package.
- Onduty meals and accommodation (if applicable).
- Training and career development opportunities.
- Employee discounts on resort services.
Required Experience:
IC
Employment Type
Full-Time
