Manager Client Success Analytics
Manager Client Success Analytics
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Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
What Were Looking For:
The Manager Client Success Analytics at Datavant will play a vital role with providing analytical support to the Client Success team within our Payer Organization. This role will be responsible for leading a team of Client Success Analysts that leverages datadriven insights to enhance client operations drive efficiency support strategic initiatives to ensure accurate reporting and client deliverables to improve overall customer experience. As a manager this role will lead a team of Client Success Analysts who are responsible for analyzing client and operational data in various ways to help support Client Success to achieve our clients medical record retrieval goals. This position requires advanced data analysis process improvement and collaboration with crossfunctional teams.
What You Will Do:
- Collect analyze and interpret data to develop and maintain dashboards and client reporting that will clearly communicate project metrics and deliverables to track key operational and client success metrics.
- Leverage available data to accurately report on where medical records are located throughout Datavants extensive network ensuring timely and accurate reporting to enhance client satisfaction.
- Analyze customer interactions support ticket trends and operational workflows to identify and implement areas of improvement.
- Drive the automation of data reporting and operational workflows in alignment with department needs and organizational objectives.
- Lead process improvement and facilitate full cycle change management to drive automation and improve efficiency.
- Support a team of Client Operations Analysis regularly monitoring performance and driving culture to create a high functioning support team and a culture of datadriven decision making.
- Collaborate closely with the Client Success Operational Analysts Operations Product and Engineering teams to align analytical reporting and the development of best practices.
- Ensure analytical and reporting practices align with company policies Client Success initiatives and relevant regulatory requirements.
- Collaborate with internal stakeholders to drive successful client project completion and ensure client satisfaction.
What You Need to Succeed:
A Bachelors degree in Business Administration or related discipline.
- Possess strong analytical skills to interpret complex data and develop actionable insights.
- Strong background in change management with the ability to lead and execute projects that drive automation.
- Work collaboratively within a team and internal stakeholders.
- 5 years of experience in operational analysis or similar role
- Strong proficiency in data analytical tools e.g. Power BI Microsoft Excel SQL or similar).
- 2 years of experience leading a high performing team to deliver high quality work.
- Demonstrate competencies in problem solving and critical thinking with keen attention to detail.
- Excellent organizational skills and the ability to work independently and as part of a team.
What Helps You Stand Out:
- Experience working in Healthcare IT and Risk Management industry.
- Experience in BI tools and analytics best practices.
- Proven ability to analyze complex data generate insights and drive strategic decisions.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a highperformance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a highgrowth highperformance health technology company that rewards our employees for transforming health care through creating industrydefining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.To learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded. Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Required Experience:
Manager
Employment Type
Full Time
