Service Project Manager 65595
Service Project Manager 65595
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Job Description
Service Project Manager
SPX Flow globally and locally:
SPX FLOW Inc. manufactures and supplies engineered flow components process equipment and turnkey systems. The Company offers 20 brands of pumps valves mixes air dryers hydraulic tools homogenizers separators and heat exchangers filtration solutions as well as aftermarket parts and services.
SPX FLOW serves food and beverage health and industrial manufacturers bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions
SPX Flow has been established for over 100 years! Headquartered in North Carolina we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design deliver and service highvalue solutions for our customers.
As a world leader in sustainable solutions weve launched projects at our facilities to save energy and reduce waste and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide and roughly 44 of them are related to sustainability and clean technology
About the role:
Service Project Manager will be responsible for major long term service agreements and growth by understanding customers business challenges.
They will define the strategy and guidance for of Aftermarket Service contracts through the different internal and external stakeholders processes.
Service Project Manager will act as main point of contact for customer to map their needs. They will Manage project budget and address the identified financial risks and opportunities to deliver the contract in Quality Time and Cost.
Areas of responsibility within this role:
- Ensures Aftermarket Service order/commitments are completed safely timely within budget and focused on enhancing the customer experience.
- Drive a culture of Service Excellence which results in a firstclass customer experience and positive customer satisfaction scores.
- Drives a customer centric culture underpinned by disciplined practices and processes through the action log.
- Drive customers needs towards SPX Flow stakeholders to generate growth.
- Supports the development of sustainable and longterm continuous improvement activities thus ensuring improved asexecuted margins.
- Works with customers to understand their needs through proactive customer diagnosis.
- Creates implements and followup on service account plans & quality plans in alignment with the customer and Commercial team.
- Identifies sales opportunities challenge solutions created by experts and delivers factbased value proposals.
- Contributes to the renewal of Service Level Agreement proposals.
- Supports the timely resolution of technical issues by being responsible as the main point of contact.
- Manages internal relationships with the customer to assure efficient delivery of service and highquality account plans.
- Drives continuous improvements to optimize AsExecuted Margin.
- Manages risks and opportunities quality control and procedures associated with service .
- Supports customer on small improvement/upgrade projects.
- Assist proposals team with the creation preparation review and editing of any extension to the service agreement.
- Partner with Service Coordinators for deliveries and lead times of service items.
- Identifies the service skills and competencies required to support customer with N&H Aftermarket technologies.
- Committing to EHS rules to ensure that all Service activities are completed in a safe manner and to SPX Flow or customer specific standards.
- Partner with the other Solutions Delivery functions for resolutions risks management and technology. For example: Installation & Commissioning automation engineering etc.
- Meets with customer on a regular basis to discuss Quality Time Cost safety contractual and business matters.
- Responsible for Services customers contract compliance
- Ensures the organizations internal contract documents are accurate and well maintained.
What you will need to succeed in this role:
- Engineering degree or equivalent is required.
- PMP certification would be a plus.
- Minimum of 5 years experience of working in industrial environment preferably in Service / Aftersales projects
- Project Management skills to ensure visibility and monitoring of Quality Time Cost compliance of a contract.
- Budget and contract management skills together with understanding of legal terminology
- Knowledge of SAP Microsoft Word Excel and PowerPoint.
- Driving license.
- Ability to travel at / 20 percent of the time.
- Fluent or very comfortable with English both technical and conversational.
About your benefits
- Home office options and flexible working to accommodate all employees.
- Performance & recognition programs.
- Bonus structures (depending on company and personal performance).
- Family friendly policies.
- Genuine progression and development opportunities with a global organization.
- Healthy minds and healthy lives resources.
- Retirement savings plans with company contributions.
Required Experience:
IC
Employment Type
Contract
