Box Office Manager
Box Office Manager
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$ 44500 - 50000
1 Vacancy
Job Description
Working Title: Box Office Manager
State Role Title:General Administration Supervisor I/Coordinator I
Position Type:Fulltime Staff (Classified)
Position Status: FullTime
FLSA Status: NonExempt: Eligible for Overtime
College/Division: College of Visual and Performing Arts
Department: 100160 Forbes Center Box Office
Pay Rate:Pay Range
Specify Range or Amount: $44500 $50000
Is this a JMU only positionNo
Is this a grantfunded positionNo
Is this a Conflict of Interest designated positionNo
Beginning Review Date:03/28/2025
About JMU:
James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation sick parental and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a worklife balance and integration program Balanced Dukes that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
The Forbes Center for the Performing Arts seeks a fulltime Box Office Manager. This position oversees all ticket operations for five performance venues and Wilson Hall. Primary responsibilities include staff hiring and training event configuration ticket sales accounting patron database management and group sales outreach.
Duties and Responsibilities:
Manage daytoday subscriber and single ticket sales and fulfillment
Build all performance seating charts price grids discount codes into the Choice Ticketing system
Prepare comprehensive daily and weekly sales reports
Hire train schedule and oversee nine student customer service agents and three student Box Office Managers
Oversees all credit card check and cash deposits and reporting
Maintains and updates records in Patron database
Solicits and processes new group sales contracts
Works with and trains Theatre Management Associate on ticket system and Box Office staff supervision
Identify and troubleshoot customer service issues
Qualifications:
Required qualifications:
Box Office and Staff management experience
Online ticket system experience
Knowledge of basic accounting skills
Proficiency with Microsoft Word and Excel
Strong attention to detail and accuracy
Excellent written and oral communication skills
Excellent customer service skills
Ability to work a varied schedule that includes nights and weekends
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.
We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity:.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us ator You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.
Required Experience:
IC
Employment Type
Full-Time
