Senior Applications Technical Specialist
Senior Applications Technical Specialist
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Job Description
- We deliver the worlds most complex projects.
Work as part of a collaborative and inclusive team . Enjoy a varied & challenging role.
Building on our past. Ready for the future
Worley is a global professional services company of energy chemicals and resources experts headquartered in Australia.
The Role
As an Senior Applications Technical Specialist with Worley you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.
- Design develop and implement enhancements/fixes within Service Now
- Ensure project and enhancement deployment as per conceptual design documentation and architecture
- Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution
- Collaborate with various Information Technology and business stakeholder groups to ensure deployed
- solutions meet all agreed upon criteria
- Responsible for administration development and third tier support of ServiceNow
- Build and maintain Service Catalogues inclusive of workflow and Orchestration
- Create and maintain client scripts business rules UI Policies widgets etc. (JavaScript)
- Troubleshoot and resolve any potential technical application issues
- Adhere to ServiceNow best practices (code best practices update sets table relationships application customization etc.
- Adhere to Worley Change Management principles to ensure the stability of subproduction and production environments
- Proactive responsive and focused on anticipating future requirements and/or issues
- Recover quickly after change disruptions or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
- Develop clear and concise technical/process documentation
- Assist with application enhancements planning testing and implementation
About You
To be considered for this role it is envisaged you will possess the following attributes:
- Qualification and Required Experience
- Excellent interpersonal and presentation skills
Fluent in spoken and written English - 5 years experience as a ServiceNow Administrator
- 5 years experience using JavaScript in ServiceNow
- 5 years experience as an administrator for ServiceNow Catalogs and Portals
- 5 years experience using web services in ServiceNow (REST and SOAP)
- 5 years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps web services connectors etc)
- Experience acting as the primary regression testing resource for a ServiceNow upgrade.
- Strong understanding of the Users Groups Roles Security Groups and User Criteria implementation in ServiceNow.
- Sound knowledge of industry standards and methodologies
- Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM Oracle eBusiness Suite Windows Operating Systems Citrix Systems Centre Suite of Products Active Directory Azure Office 365 SharePoint MS Teams
- Ability to work with globally dispersed virtual teams across a number of disciplines
- Experience with Employee Center Pro IntegrationHub Virtual Agent ITSM AES HAM HRSD ITOM applications (Discovery Event Management Operational Intelligence Orchestration Service Mapping CMDB CSDM) highly desirable.
- Personal Qualities/Behaviours:
- Strong work ethic
- Detail oriented and able to solve problems with efficient troubleshooting
- Selfdriven and takes responsibility
- Strong work ethic
Moving forward together
We want our people to be energized and empowered to drive sustainable impact. So our focus is on a valuesinspired culture that unlocks brilliance through belonging connection and innovation.
Were building a diverse inclusive and respectful workplace. Creating a space where everyone feels they belong can be themselves and are heard.
And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.
Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.
Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy NoticeHere.
Please note: If you are being represented by a recruitment agency you will not be considered to be considered you will need to apply directly to Worley.
Required Experience:
Senior IC
Employment Type
Full-Time
