Customer Care Manager
Customer Care Manager
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Who are we
We guideemployeesthrough individual and group therapy or coaching sessions.
Alongside we helpHR teamsto take care of their employees mental health on a daily basis.
Where we are currently:Since our creation in December 2019 more than 320 companies (LOreal Spendesk Qonto Engie Castalie etc. have joinedmoka.care and we now have over 250000 employees covered in France but also throughout the world!
We have raised 175 million euros and are 60 to help companies improve their mental wellbeing.
What we believe inExcellence in care is our obsession.
Culture is not nice words we put on the walls we have defined 4 tangible values to make this culture live:Comprehensive selflessness Inexhaustible optimism Distributed ownership Fast agility
Why do we need you
- As a Customer Care Manager your mission is to cultivate and strengthen relationships across our portfolio of clients including a part of key accounts. Youll drive value by identifying opportunities for growth through strategic upsells and crosssells directly contributing to mokas expansion and scalability. Your ultimate goal is to position moka.care as the trusted goto partner for all their mental health needs.
- Youll be part of the Customer Care team reporting directly to Sophia our Customer Care Team Lead.
- Build strong relationships: Develop lasting partnerships with your highprofile clients including HR and People Directors.
- Advise and implement solutions: Act as an expert by proposing and leading Mental Health Roadmaps keeping our services relevant and valuable.
- Manage your client portfolio proactively: Identify opportunities for improvement advise clients strategically and develop action plans using key data and insightful reports.
- Drive growth through upsells: Regularly pitch new products and services to deliver value while contributing to business growth.
- Ensure client retention: Lead contract renewals negotiations and signatures striving for 100 client retention.
- Help us scale: Contribute to the continuous improvement of the Customer Care department by optimizing processes and workflows.
Being a Customer Care at moka is really different from doing it elsewhere at moka you will:
Youre the ideal person if:
- Experience & Adaptability: You have min. 3 years of experience in Account Management within B2B services and youre eager to apply those skills in a fastpaced growing environment.
- Bilingual Excellence: Youre fluent in both French and English with exceptional communication skills that allow you to engage clients effortlessly in both languages.
- ClientFocused & Organized: You thrive in a clientfacing role are highly organized and take pride in delivering personalized service to your portfolio of clients.
- Analytically Strong: Your strong analytical skills empower you to not only deliver insightful reports but also identify opportunities for improvement and growth.
- ProcessOriented & TechSavvy: You have a knack for process optimization and are comfortable navigating technical aspects to solve client challenges efficiently.
- Calm SalesDriven Leader: With a cool head under pressure you build strong relationships spot crosssell and upsell opportunities and lead with confidence to add value for both clients and the business.
a year
Package :to
Joining us you will
Participate in an entrepreneurial fastgrowing adventure and the possibility of having a huge potential for evolution inside moka.
See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations
Grow as a person and learn within a team of great people
Be trusted: we hire great talents who lead us to the next level
Well take care of you
Access tomoka.care: selfcare individual & group sessions and the possibility to test the new features in preview
BSPCEfor everyone because each one who joins us helps us to build moka
Money Pot May : up to 1500 / year
Work life balance: 60 at the office 2 days per week or 1 week per month remotely
Swile Meal voucher card of 10/day (restaurants groceries and food apps)
Gymlib for sport & wellness allowance
7 week holiday policy
Interview process
Phoneinterview
Background Interview
ACase studyandjob focused interviewto project yourself in your future daytoday job
And finally aValues fit interviewto make sure youll feel comfortable at moka
Offer and reverse interview
If needed we organize other informal talks like coffee with the team.
moka.care is a disabilityfriendly company.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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