drjobs Risk Fraud Associate EveningOvernight Shifts

Risk Fraud Associate EveningOvernight Shifts

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1 Vacancy
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Job Location drjobs

Las Vegas - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Risk and Fraud Associate (Evening/Overnight Shifts)
Remote must be located in Nevada
About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizationsMGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook Borgata online Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck playsa unique role in any given hand just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued heard and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly take responsibility when we get it wrong and anteup again. We play to win and we are allin together.

We were recognized as one of Glassdoors Best Places to Work.

About the Role
The Risk and Fraud Associate will analyze accounts that are brought to the relevant Risk Alerts and Fraud Reports to perform fraud and risk investigations into deposits cashouts game play and to take any relevant actions with these players accounts.
The Risk and Fraud Associate will also correspond with members by email with a view to verifying documents dealing with negotiations legal threats and settlement of members accounts.
***Availability to work Evening & Overnight shifts is required***
Responsibilities
  • Investigate accounts raised by ongoing Risk procedures for example from the Risk Alerts and Fraud Reports
  • Perform detailed risk analysis of all aspects of a players account
  • Deliver total quality service and to resolve customers complaints/issues in relation to risk matters
  • Ensure all emails are responded to in a timely manner
  • Review identity documents
  • Ensure all withdrawals are processed accurately as requested by the player on a daily basis
  • Deal with the various Risk Alerts
  • Analysis of daily Risk Management reports
  • Additional tasks and projects as required by the Team Leader Supervisor or Manager
Essential Functions
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Shift Scheduling
  • Evening shifts for Nevadabased Risk & Fraud Associates will be from 2:00pm 11:00pm PT
Qualifications
  • Ability to work on various shifts schedules and holidays as needed.
  • Experience working in ecommerce customer service or asset protection
  • Degree or equivalent experience
  • Articulate with excellent communication and negotiation skills
  • Great problemsolving and investigative skills
  • Good reasoning and analytical approach to work
  • Detail orientated
  • Hard dedicated worker who can multitask
  • Organizational approach to the daily workload
  • Computer literate in Office Suite & able to use in house applications
  • Knowledge of Casino/Poker/Sports and of ecommerce related fraudulent dangers
About Our Culture

Building BetMGM from the ground up takes effort energy and teamwork but thats what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
  • Believe in Your Game Take your shot! Theres a freedom to explore ideas usually only startups are lucky enough to experience.
  • Backed by the Best With our expertisemerged with that of our worldclass investorswe have the opportunity to take this business and ourselves farther than anyone has ever imagined.
  • Do Whats Right We operate with clarity and simplicity always doing the right thing by our customers and each other standing shoulder to shoulder every day.
  • Hustle Hard Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer

As a valued employee were committed to giving you the resources and support you need. We offer Medical Dental Vision Life Insurance Commuter Benefits Paid Time Off Holidays Employee Resource Groups and more!
Licensing Requirements:
As a online gaming company BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records financial history and personal background verification.
Gaming Compliance

Candidate must comply with and support the companys responsible gambling policies procedures and initiatives.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals regardless of race religion gender gender identity age marital status national origin sexual orientation citizenship status veteran status disability or any other legally protected status. As an organization we are unwavering in our commitment to maintaining a discriminationfree work environment and fostering a culture of inclusivity belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand just as our employees each play a unique role in accomplishing our company goals. So we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM we play to win and we are all in together. If your experience looks a little different from what weve identified and you think youve got what it takes wed love to learn more about you.

If you need assistance or accommodation with your application due to a disability you may contact us at
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other jobrelated factors permitted by law. The position is also eligible for an annual bonus.


Required Experience:

IC

Employment Type

Part-Time

Company Industry

About Company

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