Manager Project Management Office NoA

Job Summary

The Manager of the Project Management Office (PMO) will be responsible for establishing leading and continuously developing the Project Management Office within North America Commercial Operations. This role will oversee the implementation and maturity of project management standards governance frameworks and processes while ensuring alignment with organizational goals in a highly regulated environment. In addition to driving PMO strategy this role will be tacticalserving as the Project Manager on assigned projects directly leading to ensure successful delivery. The Manager of PMO will provide leadership to project teams manage the project portfolio and act as a strategic partner to executive leadership.

Key Accountabilities

• Establish and maintain the PMOs vision mission and objectives in alignment with organizational goals.
• Develop and implement project management frameworks standards methodologies (e.g. Agile Waterfall or hybrid) and project oriented tools.
• Define the PMOs scope services and success metrics.
• Develop governance structures to ensure consistent project delivery and risk management.
• Create and enforce processes for project planning escalation monitoring risk mitigation and reporting.
• Foster a culture of collaboration accountability and continuous improvement.
• Act as a key liaison between executive leadership and project teams providing regular updates on project progress risks and strategic alignment.
• Collaborate with stakeholders across departments to identify project needs resolve issues and drive decisionmaking.
• Build and maintain strong relationships with key stakeholders to ensure their continued support and engagement with PMO activities and project initiatives.
• Define track and report PMO performance metrics. Producing project portfolio status reports and executive dashboards.
• Identify opportunities to streamline project management processes and implement best practices.
• Evaluate and adopt tools and technologies to improve project efficiency and visibility.
• Develop and execute project risk management strategies including risk identification mitigation and contingency planning to minimize project disruption and ensure successful delivery.
• Performs other duties and responsibilities that are assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/ Key relationships

• Commercial Operations
• Client Services
• Finance
• Quality and Regulatory
• Operations
• Information Technology
• Health Care Professionals (Customers) Project Managers & IT Departments

Minimum Knowledge & Experience for the position:

Education: Bachelors degree in business project management or a related field Masters Degree Preferred

Experience: Minimum 6 years of project management experience including 3 years in a leadership role.

• Project Management Professional (PMP) certification is required.
• Agile certifications (e.g. CSM SAFe or PgMP) are preferred.
• Experience in Managing IT readiness projects in Healthcare/Hospital Integrated Networks preferred.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Strong knowledge of project and portfolio management tools (e.g. Microsoft Project Jira Asana Smartsheet).
• Demonstrated ability to drive change process improvements and crosscollaborate across other functional areas.
• Strong Stakeholder Management skills; identifying engaging and improving relationships with individuals or groups affected by a project or issue.
• Strong understanding of key change management principals and ability to apply and execute concepts for desired outcome.
• Highly accountable strong leadership and organizational skills with the ability to support and motivate team members.
• Ability to effectively manage multiple priorities while driving results in a fastpaced and deadlinedriven environment.
• Ability to crossfunctionally work on projects that significantly impact the overall success of an organization.
• Extremely strong communication skills that can influence varying roles across the company.
• Ability to simplify complex project deliverables to drive ontime timelines.
• High level of emotional intelligence business acumen critical/strategic thinking and decision making.
• Demonstrated ability to lead advanced complexity (or greater) projects. Which involves high uncertainty intricate interdependencies and dynamic stakeholder demands; requiring adaptive planning agile and strong collaboration to manage risks and achieve strategic goals.

Travel requirements:
Approximately 35 of overnight travel is required.