Sr Solutions Consultant I
Sr Solutions Consultant I
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Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70 of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.
Role Overview:
PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15000 customers worldwide to improve operational reliability agility and visibility across their organizations. With PagerDuty teams can quickly identify and resolve issues before they impact public sector customers enabling them to deliver exceptional digital experiences.
We are seeking a technical and customerfocused Senior Solutions Consultant to join our team. The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of PagerDutys products. They will also provide technical guidance best practices and support throughout the presales and implementation process to ensure customer success.
As a Solutions Consultant at PagerDuty you will sit at the nexus between presales sales and customer success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750 native integrations you are fundamental to helping customers realize and optimize the value of PagerDutys Operations Cloud.
You demonstrate a knowledge of Observability DevOps Automation and IT Service Management Tools. You own the technical discovery process and are capable of handling questions in an RFP RFI and security questionnaires.
You are an extraordinary partner to sales to product to your customers. You play the part of consultant technical salesperson and product specialist with a committed dedication to exceptional customer service. You build strong significant and compassionate relationships to internal and external partners no matter their level.
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds from a DevOps engineer to a C Level Executive. You can articulate the business value of our solution.
You have experience selling in the SaaS world and can articulate the business value of our solution. You are self driven and can work both independently and with a cross functional team. You come up to speed quickly love to learn have a strong working style and impeccable attention to detail.
How You Impact Our Vision: Key Responsibilities
- You are a consultant technical salesperson and product specialist with a committed dedication to exceptional customer experience.
- You will design and present demonstrations and run Proof of Values (PoVs) that highlight the strengths and competitive differentiation of PagerDutys platform
- You build strong significant and compassionate relationships to internal and external partners no matter their level.
- Assist the technical discovery process and are capable of handling technical questions about the product
- Help customers design integrations to provide a seamless implementation with their current technology stack.
- Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds from a DevOps engineer to a C Level Executive.
- Deliver product and technical briefings / presentations to potential clients.
- Maintain accurate and uptodate notes and feedback in CRM tools regarding customer input and current technical state of opportunities for both wins and losses.
- Shareand learnbest practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
This Role Requires:
- Bachelors degree in Computer Science Engineering or a related field
- 6 years of presales experience preferably selling SaaS solutions
- Strong communication skills to build and manage relationships with new and existing clients with a focus on growth
- An extraordinary partner to sales/product teams and to our customers
- Project management skills and account management experience. You come up to speed quickly love to learn have good problemsolving and analytical skills have a strong working style and impeccable attention to detail
- The ability to travel to customer sites as necessary (travel expectation roughly 30
Preferred Requirements:
- A strong understanding of the SaaS world and Cloud technologies
- Experience of Incident Management Observability DevOps Automation and Operations Management and/or IT Service Management Tools
- You know and understand our space (or youre already a fan of our product!
- You have experience in enterprise and/or commercial sales
- English an additional language
- Based in or around the London area
Why Join Us:
- Visit our Careers Site to explore life at PagerDuty discover opportunities and signup for job alerts!
- Opportunity to make a significant impact in a rapidly growing region
- Collaborative and inclusive culture that values diversity.
- Competitive compensation package including equity commission and comprehensive benefits.
- Flexible hybrid work arrangements.
- Continuous learning opportunities through training workshops and conferences.
PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our London office 1 to 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.
How we work
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Companywide hack weeks
Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70 of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behindthescenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the EVerify employment verification program.
Required Experience:
Senior IC
Employment Type
Full Time
