Process Trainer
Process Trainer
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Training Delivery & Facilitation:
Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process.
Develop and deliver engaging interactive and practical training sessions that improve agents communication persuasion and sales skills.
Train agents on handling objections and building trust with potential donors.
Ensure training aligns with business objectives sales targets and compliance guidelines.
Conduct roleplays mock calls and live call assessments to enhance agent confidence and performance.
Reporting & Continuous Improvement:
Track training effectiveness through KPIs such as sales performance retention and quality scores.
Provide regular reports and feedback to management on training outcomes and agent readiness.
Qualifications & Requirements:
Experience: 1 years of training experience in BPO sales or telesales.
Sales Expertise: Strong understanding of sales techniques and call handling.
Communication Skills: Excellent verbal written and interpersonal skills.
Training & Coaching: Experience in classroom training coaching and performance monitoring.
Tech Savvy: Comfortable with CRM software call monitoring tools and reporting dashboards.
date time teachback
personal round of interview
Employment Type
Full Time
Key Skills
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