Support Officer Direct Payments

Direct Payment Officer Hybrid Working x 1 position available 22.2 hrs 3 days)

The Service & Team:

We have an opportunity for an enthusiastic and motivated individual to join the Direct Payment

Team as a Direct Payment Officer.

The Role:

The successful applicant will be responsible for supporting individuals with Direct Payments advice

as well as arranging set up of their Direct Payment. This includes providing information about the

individual becoming an employer and funding advice. Individuals have a choice to manage their own

care and support via a Direct Payment the person can arrange a care agency or employ a personal

assistant. The applicant will also be responsible for reviewing the Direct Payment to ensure the

person is using their Direct payment in line with their care and support needs and is accessing the

appropriate care services.

The role entails a high level of contact with service users both by telephone and email. There may be

occasions where you will be requested to visit the individual at home. This role is hybrid working so a

mixture of working from home there is a requirement to work from the office for training purposes

team meetings and requested office days. The applicant will also be responsible for raising invoices

and recovery of unused Direct Payments funds.

This is a public/customerfacing role where the statutory English language requirement for public sector workers applies.

Working Pattern:

The working pattern for this role will be discussed at interview and can be flexible.

What youll need to succeed:

You should have excellent communication and interpersonal skills as well as being numerate and

accurate demonstrated by GCSEs grades A C in Maths and English (or equivalent). You should be

able to work on your own and as part of a team understanding your individual contribution towards

team goals. Knowledge of the state Direct Payments is desirable but this is not essential as full

training will be provided to the successful candidate. The most important attribute is a cando

attitude and the desire to learn and enhance new and existing skills you may have.

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national awardwinning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Kerry Troon Finance Support Manager Direct Payments by emailing

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.