Guest Experience Representative 46022
Guest Experience Representative 46022
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$ 4412 - 5991
1 Vacancy
Job Description
Job Requisition ID:46022
Closing Date/Time: 04/11/2025
Agency:Abraham Lincoln Presidential Library and Museum
Class Title:Guest Experience Representative 17731
Skill Option:None
Bilingual Option:None
Salary: $4412 to $5991/month (Anticipated Starting Salary for NonState Applicants: $4412/month)
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU:RC028
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this positionMUSTapply electronically through theillinois.jobs2web.comwebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Posting Identification Number46022
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Join A World Class Institution Position Overview
The Abraham Lincoln Presidential Library and Museum (ALPLM) is hiring a Guest Experience Representative to enhance visitor engagement. This position REQUIRES DAILY INPERSON ATTENDANCE and works with the Guest Entry Manager to ensure patrons have a stellar ALPLM experience. The ideal candidate is passionate about interacting and communicating with people enjoys being on their feet and thrives in a fastpaced environment. We invite qualified applicants to apply for the position of Guest Experience Representative and help ALPLM continue to chronicle the life of one of our nations greatest Presidents and the history of Illinois.
Essential Functions
Under general supervision serves as primary contact for visitors to the ALPLM.
Responds to visitors questions inperson and via phone and digital channels.
Maintains electronic database of visitor information and runs admission/membership reports.
Assists visitors throughout their visit.
Provides clerical assistance.
Assists guests at rental events and special programs hosted at ALPLM which may be outside of normal working hours.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to the completion of high school and one year of postsecondary (high school) coursework and one year of customer service experience OR proof of successful completion of high school and two years customer service experience.
Specialized Skills
Requires one 1 year of experience working in a cultural institution (e.g. museum historic site).
Requires two 2 years of experience working with Customer Relationship Management (CRM) or Point of Sale (POS) systems.
Requires two 2 years of experience answering patron/guest questions inperson or virtually.
Requires one 1 year of experience working in a sales environment.
Requires working knowledge of office methods and procedures practices and work principles.
Requires ability to organize plan and schedule work: to stand for extended periods during the course of duties; to establish and maintain satisfactory working relationships with coworkers and the general public;and to work with the public for a majority of the day.
Requires ability to speak and write effectively receive understand and follow verbal and/or written instructions; and evaluate facts data and information logically to arrive at sound decisions/conclusions.
Preferred Qualifications
Prefers one 1 year of experience working in a cultural institution (e.g. museum historic site).
Prefers two 2 years of experience working with Customer Relationship Management (CRM) or Point of Sale (POS) systems.
Prefers two 2 years of experience answering patron/guest questions inperson or virtually.
Prefers one 1 year of experience working in a sales environment.
Prefers one 1 year of experience working in a theater or performance setting.
Prefers working knowledge of office methods and procedures practices and work principles.
Prefers elementary knowledge of the functions goals and objectives of the Abraham Lincoln Presidential Library and Museum.
Prefers ability to organize plan and schedule work: to stand for extended periods during the course of duties; to establish and maintain satisfactory working relationships with coworkers and the general public;
and to work with the public for a majority of the day.
Prefers ability to speak and write effectively receive understand and follow verbal and/or written instructions; and evaluate facts data and information logically to arrive at sound decisions/conclusions.
Prefers ability to speak a language other than English.
Conditions of Employment
Requires the ability to pass a background check.
Requires the ability to work at various times outside of normal office hours as needed.
Requires ability to lift objects that may weight up to 10 pounds.
Requires the ability to stand during the course of duties.
Requires the ability to work with the public for a majority of the day.
The conditions of employment listed here are incorporated and related to any of the job duties as outlined in the job description.
About the Agency
The ALPLM is passionate in or mission to inspire civic engagement through the diverse lens of Illinois history and sharing with the world the life and legacy of Abraham Lincoln.As caretakers of a oneofakind collection of artifacts we consider our work to learn teach and share history a great honor. The people of the ALPLM strive to employ innovate approaches to create a positive impact for the future as it can be inspired by the past.As preservationists of Illinois diverse history we strive to build maintain and make accessible a growing record of history for todays inquisitive explorers as well as those who shall in the future rely on our efforts.Our learningcentered agency insists on the values of honesty and integrity intentional leadership equitable collaboration and transparent accountability.The ALPLM boasts pristine facilities a creative environment and a professional staff with a variety of backgrounds and talents.
As a State of Illinois employee you will receive a robust benefits package that includes the following:
* A Pension Program
* Competitive Group Insurance Benefits including Health Life Dental and Vision insurance
* 12 Paid Sick Days annually (Sick days carry over from year to year)
* 13 paid holidays annually 14 on even numbered years
* 12 weeks paid maternity / paternity leave
* Deferred Compensation Program A Supplemental retirement plan
* Optional PreTax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP) and more
For more information about our benefits please follow this link https//www2.illinois/coms/benefits/pages/default.aspx
Work Hours: 9:00am to 5:00pm 30min lunch) Friday thru Tuesday (Wed/Thurs off)
Work Location: 212 N 6th St Springfield IL
Agency Contact:Ashlee Bates
Email:
Phone #:
Posting Group: Office & Administrative Support
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
