GUCCI Senior Client Advisor Trafford Centre
GUCCI Senior Client Advisor Trafford Centre
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Influential innovative and progressive Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century further reinforcing its position as one of the worlds most desirable fashion houses. Eclectic contemporary romanticGucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.We are looking for a Senior Client Advisor to join our team in Manchester Trafford Center on a full time permanent contract.
Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients while supporting management by supervising and motivating the team to achieve results.
Job Description
Key Accountabilities
- Proactively engage and establish strong relationships with clients making the client feel valued and at ease from the first point of contact by offering bestinclass service be it instore or remotely.
- Deliver a personalized clientcentric experience fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
- Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities instore and remotely.
- Provide exceptional client experience focusing on hospitality and elevation through selling skills luxury gestures and product rituals.
- Foster open and constructive communication with team members being always collaborative and proposing effective solutions.
- Ensure to be uptodate knowing fashion trends and competitors (products campaigns fashion trends services etc) and clients segmentation to come up with the best possible solutions for our clients.
- Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function).
- Able to perform opening and closing procedures inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function).
Requirements
- Proven experience of luxury fashion sales experience and excellent track record preferably in a similar role or customer service setting.
- Passion and natural interest in relationship building and people engagement.
- Proven ability to collaborate with teammates and act as a role model.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- Deep knowledge about and passion for fashion and luxury.
- Flexibility to work a retail schedule which will include evenings weekends and holidays.
- Excellent commercial awareness and client attitude.
- High flexibility and ability to adapt to different clients and complex situations.
- Strong communication skills internally and externally.
- Ability to work in a fastmoving and dynamic environment.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Gucci Ltd.Required Experience:
Senior IC
Employment Type
Full-Time
