Data Centre Engineering Operations (Level 4), Data Centre Engineering Operations (Level 4)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) Team is the backbone of AWS supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS ensuring the standards for operational performance in the areas of safety security availability productivity capacity efficiency and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation planning implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence maintenance of the critical infrastructure supervising specialist vendors acting as first responders to incidents and becoming subject matter experts for the facility.

Key job responsibilities
Key job responsibilities

The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation corrective and preventative maintenance of critical infrastructure vendor management and metric reporting.

Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
Meet daily hours of operations on call requirements and response during rotations.
Manage minor and major planned and unplanned site works for critical infrastructure with a solid understanding of the works involved risks mitigation and seeking approvals within relevant SLAs as required.
Responsible for the on-site management of contractors sub-contractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation.
Establish performance benchmarks conduct analysis and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
Generate change management requests & incident management tickets for DCEO activities.
Work with DCO managers (IT) Networking Logistics Safety Security and other business leaders and operating partners to coordinate projects manage capacity and optimize plant safety performance reliability sustainability and efficiency.
Establish documentation relevant to technical support of business & facility operations.
Drive & implement projects to increase current facility capacity efficiency sustainability & reliability.
Assist in recruiting efforts.
Support operating partners in the resolution of any infrastructure engineering issues

A day in the life
In day today scale you will be involved in:
Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
Perform rack installs rack decommissioning and facility MEP management.
Provide operational readings and key performance indicators to make sure uptime is maintained
Responsible for the on-site management of contractors sub-contractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation.
Performance and oversight of maintenance and operations on all electrical mechanical and fire/life safety equipment within the data center.
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.


About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


4 years of relevant work experience in maintaining a DC or Critical space facility and has ability to prioritize in complex fast-paced environment.

Familiar with the concepts and interaction of Service Management systems (Problem and Change).

Ability to participate in a 24 x 7 rotating shift roster.

Bachelors Degree in either Electrical Engineering HVAC Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.

Understanding of the electrical and mechanical systems used in a data center environment including but not limited to DRUPS Transformers Generators Switchgear UPS systems ATS/STS units PDUs Chillers AHUs and CRAC units.

Experience in management of vendors/contractors performing construction maintenance and upgrading works in large-scale critical environment.


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