Technical Support Analyst Hardware Scotiabank 215240
Technical Support Analyst Hardware Scotiabank 215240
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Job Description
Requisition ID: 215240
Join a purpose driven winning team committed to results in an inclusive and highperforming culture.
The Technical Support Analyst is responsible for 7/24 on going server platform life cycle management and software currency administration troubleshooting and production support of Tangerines Windows and Linux Servers environment including Hardware OS Software and server hardening. This role is responsible for physical servers virtual servers via VMware ESXi and VDI infrastructure Management for core Banking systems Contact Centers infrastructure Production and Development servers environment support as well as ongoing Windows and Linux servers vulnerability firmware and patch management. This role also involves in Cloud server initiatives SingleSignOn administration certificates authorization management EndUser Technical Support Business and Web Applications support. The Technical Support Analyst will combine solid technical knowledge strong analytical skill and handson working experience in this role to maintain a highly secure reliable optimized and well managed IT Operation environment. The Technical Support Analyst Hardware will report directly to the Team Lead of Technical Support and Service Hardware.
Is this role right for you In this role you will:
- Build maintain decommission and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM VSphere Remote Desktop and SCOM for ongoing alerts
- Build maintain decommission and hardening of Linux server hardware and operating system based on corporate compliance and hardening guideline using Ansible Tower Satellite Puppet vSphere and Zabbix for ongoing alerts
- Build configure maintain decommission and hardening of physical server infrastructure in an HPE shop including standalone and blade systems.
- Provide deployment administration maintenance and technical support of VMware ESXi SRM VRA and Horizon platform to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly
- Provide ongoing vulnerability management in order to follow corporate compliance and vulnerability scan standard as well as ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers including vendor appliances and VMware platform
- Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guideline maintain regular base image update ongoing hardening for any new compliance requirement and daily monitoring in order to meet or exceed Security Risk Index level
- Maintain servers in both Tangerine data center locations as primary and secondary site in order to restore core banking services including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to assure rapid recovery of systems in the event of an emergency of disaster
- Participate annual Disaster Recovery exercise and making sure servers located in both primary and secondary datacenter are ready in DR scenario
- Provide support and transition from onprem server environment to Cloud base environment including GCP AWS and MS Azure
- Administration and maintenance for all internal services that require SingleSignOn (SSO)
- Administration and maintenance of certificate authority to handle and renew all production certificates
- Evaluate and decision making for net new server hardware server replacement and for ongoing support maintenance
- Install and support various departmental server applications for the business units
- Actively participate in the evaluation and selection process for new server hardware and technologies as well as Windows and Linux server infrastructure technologies
- Required to be available outside normal business hours
- Required to carry mobile device to handle 7x24 support issues
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- University or College Degree
- 5 years of demonstrated handson experience in system administration supporting a large scale mission critical enterprise infrastructure
- Working knowledge and handson working experience of Microsoft System Center Red Hat and VMware suite of products.
- Strong knowledge of HP server hardware (NIC RAID SCSI) including HP OneView and iLo experience with HP blade system management preferred.
- Handson knowledge of authentication products for both Linux and Windows Server environments Microsoft Active Directory and Red Hat IDM.
- In depth knowledge of and working experience with related protocols (TCP/IP SMTP HTTP SFTP TELNET DNS DHCP and SNMP etc.
- Working knowledge of routing VPN firewall and system security
- Solid troubleshooting abilities both proactive and reactive
- Experience in documenting complex enterprise level systems and procedures
- Able to proactively share and communicate complex technical and procedural information
- Good verbal and written communications including presentation skills problem solving
- Detailedoriented and be able to effectively prioritize their efforts followup to ensure all aspects of the engagement are addressed and escalate issues appropriately
- Proactive and resultsoriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently
- Very handson person willing to dive in and take charge identifying and tackling key issues
- Strong team player who is confident and challenged in a fastpaced environment supporting a wide range of technologies
Whats in it for you
- Diversity Equity Inclusion & Allyship We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through biasfree practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses crossfunctional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Community Engagement no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Working location condition: Fully OnSite
#LIOnsite
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full Time
