Lead Experience Researcher
Lead Experience Researcher
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Job Description
As a Lead Experience Researcher on the Experience Design team you are one of the organizations toplevel craft experts deeply involved in the work and setting the standard for research excellence. You lead by example producing highquality innovative insights that elevate the quality of the entire teams output. Lead Experience Researchers are handson defining complex research strategies and frameworks that set the bar for evaluative research across projects. You will help push the boundaries of what great research looks like tackling largescale ambiguous problems and shaping the future of experience research within your product areas. Lead Experience Researchers are also mentorsyou will guide other researchers in honing their craft offering precise and actionable feedback and championing a culture of continuous improvement.
This role is hybrid which means you will work some days on site at a Best Buy location and some days virtually from home or another nonBest Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total wellbeing and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental wellbeing support
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
As a Lead Experience Researcher on the Experience Design team you are one of the organizations toplevel craft experts deeply involved in the work and setting the standard for research excellence. You lead by example producing highquality innovative insights that elevate the quality of the entire teams output. Lead Experience Researchers are handson defining complex research strategies and frameworks that set the bar for evaluative research across projects. You will help push the boundaries of what great research looks like tackling largescale ambiguous problems and shaping the future of experience research within your product areas. Lead Experience Researchers are also mentorsyou will guide other researchers in honing their craft offering precise and actionable feedback and championing a culture of continuous improvement.
This role is hybrid which means you will work some days on site at a Best Buy location and some days virtually from home or another nonBest Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
- Define and drive the creation and of research programs ensuring rigorous insights that directly inform product decisions and enhance the user experience
- Lead complex multimethod research initiatives balancing qualitative and quantitative approaches to uncover actionable insights at scale.
- Collaborate with crossfunctional partners to integrate research findings into strategic decisionmaking and executions.
- Craft compelling research narratives that translate data into clear persuasive insights tailored for diverse stakeholders from designers to executives.
- Champion a customercentric mindset by leveraging data and business strategy to inform design decisions ensuring solutions align with user needs and broader enterprise objectives.
- Push the boundaries of excellence by establishing best practices mentoring others and fostering a culture of continuous learning.
- 6 years of experience conducting UX research for digital design organizations or related fields.
- 2 years of experience coaching mentoring or leading design other design individuals.
- Deep expertise in conducting evaluative and formative research studies (e.g. unmoderated and unmoderated usability testing preference testing cart sorts).
- Expert in survey design (e.g. KANO Likert scales sematic differentials MaxDiff conjoint) with a strong understanding of sampling bias mitigation and instrument validation.
- Skilled in statistical analysis (e.g. ttests ANOVA chisquare correlation regression) and a strong understanding of confidence intervals statistical significance effect sizes and how to articulate those clearly.
- Comfortable working with large behavioral and surveybased datasets to complement or triangulate qualitative insights.
- Extensive experience conducting research across mobile and desktop platforms.
- Proven experience managing multiple research projects navigating ambiguity and driving strategic impact.
- Bachelors degree in Anthropology Social Science Design Research Psychology Marketing Communications or related field.
- Experience in eCommerce or large multichannel environments.
- Able to collaborate with data science and experimentation teams to formulate and test hypotheses and triangulate data with results from UX research studies.
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total wellbeing and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental wellbeing support
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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