Customer Care
Customer Care
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Job Overview
Qualifications and Skills
- Strong communication skills to effectively interact with clients and team members.
- Proven problemsolving abilities to address and resolve customer queries promptly.
- Empathy to understand and address customer concerns sensitively and professionally.
- Patience to handle customer queries and provide thorough solutions without haste.
- Effective time management skills to balance workload and meet deadlines.
- Conflict resolution skills to resolve disputes and maintain positive customer relationships.
- Strong attention to detail to ensure accurate and consistent service delivery.
- Adaptability to adjust to different customer personalities and changing work demands.
Roles and Responsibilities
- Respond to customer inquiries via phone email and chat in a timely and effective manner.
- Provide accurate valid and complete information by using the right methods and tools.
- Handle customer complaints provide appropriate solutions and alternatives and follow up to ensure resolution.
- Keep records of customer interactions process customer accounts and file documents.
- Meet personal/team sales targets and call handling quotas.
- Identify and assess customers needs to achieve satisfaction.
- Follow communication procedures guidelines and policies.
- Take the extra mile to engage customers.
Employment Type
Full-Time
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