Complaints Legal Analyst - 12 Months Fixed Term Contract
Complaints Legal Analyst - 12 Months Fixed Term Contract
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Job Description
About the opportunity
We are seeking a motivated and reliable team member to support the German Complaint Management & Prevention (CMP) department in Germany (Berlin).
You will have the unique opportunity to make an impact at N26 by. working with stakeholders across multiple functions
In your next challenge you will:
Work mainly on German authority and lawyer complaints
Help to identify the complaint rootcauses and define possible solutions
Assist and participate in mitigation projects (complaint prevention)
Take over own small initiatives for improvement of processes
Face a great variety of different topics and no monotonous work
Witness a very good team spirit and cooperation
Develop more bankspecific expertise esp. about compliance related topics
Work on all processes in your area with a substantial degree of autonomy and be a PoC if any issues arise
Detect inefficiencies in the teams workflows proactively and propose efficient solutions
What youll need to be successful
You speak fluent German and fluent English knowledge of French/Spanish/Italian is a plus
Relevant Bachelors degree (e.g. business or law studies) is a plus
Relevant work experience in a Compliance Legal or Regulatory position
Good knowledge of our CRM system (Salesforce) and experience with process management tools like Jira and Confluence
You use your time effectively can prioritise appropriately and meet deadlines
You are committed and eager to learn and want to drive the improvement and optimisation of our processes
You enjoy working in a highly motivated team but also have a high degree of autonomy
Actively help yourself (and others) be successful
Whats in it for you:
Accelerate your career growth by joining one of Europes most talked about disruptors and a LinkedIn Germany Top Startup Employer three years running
Personal development budget discounted public transit pass German language classes fitness memberships childcare services N26 premium bank card employee loans and your choice of a Mac or Windows laptop
26 vacation days per year with an additional day for each year of service up to 30 days
A high degree of collaboration and autonomy while working with a group of diverse peers and access to cutting edge technologies
A relocation package with visa support for those who need it
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Required Experience:
IC
Employment Type
Contract
