Assistant Operations Support Manager

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field

Apply to be an Assistant Operations Support Manager today!

What will your day look like

At Horizon youll enjoy a supportive teambased work environment. Have a question Theres always someone there to help! We offer a seamless onboarding experience thatll ensure your success in your new role.

As an Assistant Operations Support Manager at Horizon you will

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and crossreference schedule to time cards and approves biweekly payroll of 30 Treatment Assistants.
• Assist Operations Support Manager in doing phone screens conducting interviews and hiring of employee candidates. Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
• Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies procedures and processes required to be successful working with addiction clients living at a rehab facility.
• Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual group selfstudy and/or eLearning training.
• Follow up assistance and triage training supporting staff during the onboarding process of 612 months.
• Measure evaluate and track employees progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems or changes in products or services.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation implementation and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects as needed when requested by the Operations Support Manager (e.g. creating and presenting supplemental training or workshops).
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Why choose Horizon to build your career

Besides the fact that weve been named a Best Place to Work for 16 (yes 16! years in a row At Horizon you can be assured that you will make difference in the lives of others. Even better your teammates will be just as motivated to make a difference!

What we offer that youll love

• Company Culture: At Horizon we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity racial justice and equal opportunity for all and strive toward this goal through the work of our Diversity Equity Inclusion and Belonging department frequent trainings ongoing conversations affinity groups and more.
• Trainings Trainings and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building Connection and Relationships: At Horizon were more than coworkers were a community. We support each other celebrate our achievements and milestones together and have fun together!
• Retirement: We know you want to retire comfortably and were here to help! Horizon offers 401(k) AND profitsharing programs to make sure youre set for the future.
• Student Loan Assistance: We help pay off our team members student loans every month. One year after joining youll have been able to pay off an extra $600!
• Paid time off and paid holidays!

What makes you a great candidate

We cant wait to learn more about you! Here are a few specifics of what youll need for the job:

• Bachelors degree in related field required.

OR

• High School Diploma with 2 to 5 years experience scheduling training or working in an addiction or residential facilities required.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet our changing training needs.

Location:

This position is located at our Detox and Inpatient facility located at 291 Elm St Buffalo NY.

Hours:

This position is TuesdaySaturdays with the flexibility to discuss specific schedule during interview process. You may be required to cover Treatment Assistant shifts on evenings and weekends if needed so flexibility if required.

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $58500 $61000. Starting pay may be impacted based on experience and education.Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Stationary posture with frequent standing/sitting alternation.
• Mobility between nearby worksites and within facilities.
• Mobility required involving repetitive wrist hand and finger movements.
• Handling light duties moving objects up to 20 pounds occasionally up to 50 pounds.
• Occasional operation of company owned motor vehicles.

Horizon DEIB Statement:

Horizon commits to being an antiracist diverse equitable and inclusive organization. Through selfreflection and our commitments to education growth and development increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships we pledge to advance equity racial justice and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Required Experience:

Manager