Active Support Coordinator
Active Support Coordinator
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Job Description
Active Support Coordinator
- Opportunity available for a 12month fixed term full time role
- Geelong office location with flexibility to work remotely and at other TAC offices
- Competitive salary $100868 plus superannuation
Help improve the everyday every day
Right now were seeking a Active Support Coordinator who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
The Active Support Coordinator will manage a portfolio of severely injured clients who are at varying stages of their rehabilitation in the community setting aligning the provision of medical rehabilitation and disability services with the clients individualised plan to achieve maximal independence and participation in all life areas. In the lifecycle of this role you will spend a high percentage of your day being face to face with clients employers and treating practitioners.
Active Support Coordinators plan with clients to achieve optimal client outcomes and client experience in line with contemporary disability principles and practice with a specific focus on health social and work participation. This role you will spend a high percentage of your day engaging with clients employers and treating practitioners. The role has a large administration component to it as part of following policies and procedures.
As an Active Support Coordinator not only will you contribute to making a positive difference towards peoples lives and you will also have the opportunity to work in a small and highly supportive team in a fun caring and engaging environment.
This role at times will require you to travel for facetoface visits with clients and potentially their treating teams therefore travel will be a requirement of the role.
About the team
This role will be part of our Independence Branch within the TAC.You will be supported by a manager who is open and flexible in their approach your wellbeing and ability to succeed is paramount to the teams overall success. Working closely with a small team of Active Support Coordinators you will join a collaborative team who is passionate about ensuring the best results for TAC clients.
What were looking for
Experience in a client services environment
- Assess client needs and develop plans in relation to a biopsychosocial model. Clear communication with the client pertaining to the goals of the plan and the scope of practice that TAC will support alongside formal and informal supports for nonmotor vehicle accidentrelated needs.
- Put the client at the centre of decision making aligned with client goals and the Client Service Charter
- Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved
- Empower the client to choose the most appropriate services to meet targeted needs
Empathy
- Use empathy and develop rapport to engage in meaningful conversations with clients utilizing motivational strategies to support them on their recovery journey
Stakeholder Engagement
- Professionally engage with stakeholders to collaborate and facilitate successful client outcomes and programs to aid in the clients independence journey
Systems Knowledge
- Utilise a claims management system and other systems to enable effective sourcing and storing of information. A demonstrated ability to understand medical rehabilitation and disability principles and protocols and the physical and psychological effects of acquired injuries. As this role is highly administrative you need to have the capability to work across multiple digital platforms
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to an interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Keryn Barrett Team Manager Claims Management Group Independence viafor a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 13 April 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 15; and
- Is not currently on a Performance Improvement Plan (PIP)
Required Experience:
IC
Employment Type
Full-Time
