Oracle EPM Functional Support Analyst

About This Role

Due to the successful of our growth strategy within Namos eNlighten Managed Services we are looking to expand our Oracle EPM team. You will work closely with our clients assisting them with issue resolution and enhancements to their Oracle EPM products whilst ensuring they are getting the maximum value from their products and achieving demonstrable return on investment.

Amazing customer service comes from our people. They are passionate dedicated and ready to go above and beyond always keeping our customers at the heart of everything they do our personality shines through every time we connect with our customers.

Namos Managed Services is a modern fast paced environment change is a way of life and youll be in the thick of it helping Namos to drive forward its ambitions to be professional experienced and trusted. You must be curious and be looking to continually learn whether its developing your Oracle EPM knowledge or getting to understand our customers better its not for the faint hearted! But if you thrive on the challenge and you are at your best when youre busy we are the place for you.


Responsibilities

You will work as part of the Managed Services team working alongside other Support Analysts and reporting directly to one of our Support Managers

You will work with a number of our clients in a shared resource model to assist them is resolving issues inline with their agreed SLAs and working on enhancements to their Oracle EPM products

You will be proactive in providing recommendations to our clients to ensure they are getting the maximum value form their Oracle EPM products and achieving demonstrate return on investment

You will excel in delivering client satisfaction measured by CSAT and NPS scores

Provide impact assessments of the SaaSmonthly updates from Oracle

Support our customers with the SaaS monthly update life cycle

Be proactive highlighting trends and performing Problem Management

Keep your skills and knowledge up to date ensuring that you maintain Oracle certifications as part of your personal development.

Requirements

Please note you must be able to pass security clearance for this role (NPPV 3 due to our clients requirements. To gain this level of clearance you must have been a resident living in the UK for the past 3 years

A broad understanding of all EPM cloud products

2 years of handson experience supporting Oracle EPM (cloud or on premise)

Technical handson experience with EPM Planning and Data Management/Data Exchange

Knowledge of Accounting and Finance concepts

Experience of working in a shared resource model where you work on multiple clients in the same day

Experience of managing Oracle Service Requests including Sev1 SRs and the SR escalation process

Troubleshooting problems including functional replication of issues

Proven experience of change control management

Proven experience of release management

It would be lovely if you had the following (if not we can work on these):

Functional knowledge of Close and Consolidation Account Reconciliation and Tax Reporting

Oracle Certifications to support your experience to date

ITIL V4 Certification

Equality Statement

We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive collaborative and rewarding workplace.

As a disability confident employer we are committed to treating all job applicants fairly and with respect irrespective of their background disability or any other protected characteristic and dedicated to our core values of professionalism expertise and trust.

Were dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process or if you require a job description in an alternative format please contact or call on 0.

About Us

We are an Oracle OPN Modernised Partner delivering ERP EPM and HCM solutions both in the Cloud and onpremise. We have a global presence and a proven track record of successful business transformation.

At Namos passion drives us. We are passionate about exceeding expectations building trust and cultivating lasting relationships with our clients.

Our Values

Our culture is centred around three core values: professionalism expertise and trust. At Namos we prioritise our clients by being responsive reliable and putting their needs first.

We are committed to using trusted resources to ensure our expertise is exceptional and we build strong relationships based on integrity and openness.

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