Equipment Service Technician
Equipment Service Technician
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Job Description
Location: Horizon Boise ID H450; 12423 W. Monsanto St. Boise Idaho 83713
Pay: $18.00$25.00/hour and up to $2500 through our performance bonuses.
The Job:
The Equipment Parts Customer Service Representative provides guidance on replacement parts maintenance and repair of Outdoor Power Equipment to help our customers keep critical machines running and ensure they can complete their landscape jobs. They demonstrate exceptional customer service and proactive communication and always radiate a positive attitude.
Responsibilities:
Eagerly greets walkin and phone customers listens to understand their equipment needs and challenges and recommends courses of action.
Drives the entire parts and service sale from visual assessment of the equipment to preparing estimates and receiving authorization to communicating diagnosis and service status updates to completing payment transactions and helping customers load materials they have purchased.
Treats customers as business partners by recommending replacement parts and preventative maintenance to keep their equipment operating efficiently and informing and assisting them with financing opportunities.
Handles customer equipment issues with urgency by preparing service orders and ordering parts prior to diagnosis if possible.
Makes periodic parts sales calls with Business Development Representatives (BDRs) to establish relationships with large landscaping companies who have mechanics on staff.
Communicates daily with Equipment Service Tech and Sales Center Manager regarding the Service Center schedule work to be performed parts to be ordered and status updates to customers.
Maintains all parts and service paperwork including estimates warranty claims customer authorizations service orders logs for work performed and equipment registrations for warranty purposes.
Responsibly manages parts inventory by monitoring and controlling stockouts minimizing excess inventory and maintaining clean wellorganized wellstocked parts displays that meet customer demand.
Other duties as assigned.
Requirements:
Strong customerservice attitude.
Selfmotivated and detailoriented personality.
Thrives in a fastpaced environment focused on serving business owners with urgent needs.
A cooperative dependable team player.
Good computer and recordkeeping skills and aptitude to learn everevolving systems programs handheld technology and processes.
Understands information and communicates clearly through spoken and written words asks questions as appropriate and thinks critically to identify solutions to problems.
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees.
Ability to perform business math (percentages ratios discounts interest etc.; define problems; collect data; establish facts; and draw valid conclusions.
Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
Must be 18 years of age or older to apply.
Preferred:
High school diploma or GED.
Bilingual (English/Spanish) a plus.
Some knowledge of outdoor power equipment or experience in maintenance repair and operating (MRO) supplies ag supply farm supply or other related customer service roles.
Wholesale / businesstobusiness distribution experience is helpful.
The Company
Horizon Distributors Inc. (Horizon) is a wholly owned subsidiary of POOLCORP the worlds largest publicly traded distributor of swimming pool landscaping and outdoor living products which employs over 5000 team members in more than 395 sales centers worldwide.
Horizon operates 70 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!
Why Horizon
At Horizon our people ARE our priority and there are so many reasons to join our team! Heres a few
Excellent Benefits: Our generous benefit package includes: group medical prescription dental vision and life insurance; 401(k) offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program exclusive vendor discounts offered to POOLCORP / Horizon employees and more.
Winning Team: Our history of success is the result of our winning team. At Horizon you will work with some of the best and brightest in a stable environment with predictable work hours and the ability to earn even more through overtime and continuous rewards when targets are metwhich is often the case. Join us and youll join a winning team.
Career Opportunities: Looking for a career not just a job Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning locally in sales center training sessions virtually in our online learning center in the classroom at our training facility in Dallas TX and through tuition reimbursement. At Horizon the sky is the limit.
So whether you are new to the business or are a seasoned professional Horizon has a place for you.
Horizon Distributors Inc. / POOLCORP is a drugfree company.
Horizon Distributors Inc. / POOLCORP is an Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit develop and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
This position is considered safetysensitive and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
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Required Experience:
IC
Employment Type
Full-Time
