Shelter Manager

About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism empower women and promote peace justice freedom and dignity for all.

Serving approximately 8000 individuals each year YWCA SHR is a source of strength courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial gender religious and social lines with organizationspartners in all sectors to educate about disparities advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a wellestablished direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism empowering women and standing up for social justice helping families and strengthening our community.

About the Position

Under general supervision of the Crisis Services Program Director the Shelter Manager is responsible for the overall supervision and management of the YWCA SHR shelter programs and staff.

ESSENTIAL DUTIES

The essential functions include but are not limited to the following:

Shelter Coordination

Supervise shelter staff including team building establishing goals/objectives monitoring performance and ongoing evaluations

Recruit interview train manage and evaluate Resident Services Assistant (RSA) staff volunteers and interns who are responsible for providing shelter intake client services referrals and client safety plans

Determine appropriate staffing requirements for shelter programs and services

Provide crisis intervention counseling advocacy information and referrals to shelter clients

Establish and monitor client outcomes in grants complete routine program evaluation ensure appropriate staffing and successfully meet program goals

Promote the wellbeing and growth of residents by modeling and encouraging healthy

communication sound decisionmaking and upholding shelter policies

Respond to crisis situations involving shelter clients providing conflict resolution communication and ensuring client safety and wellness

Serve as department staff backup according to the weekly rotation schedule

Ensure routine and emergency facility inspections and maintenance are completed

Volunteer Management

Collaborate with YWCA SHR Volunteer and Outreach Coordinator to train new staff volunteers and interns on the YWCA SHR Shelter Program as well as dynamics of interpersonal violence

Finance

Oversee shelter grants compile grant reports and ensure shelter program data integrity and compliance

Manage the approved annual budget and ensures adequate funding is available for new and existing programs services and operations; identify new funding opportunities

Complete YWCA SHR financial paperwork including expense reimbursements credit card receipts mileage and other invoices in a timely manner

Compliance

Review policies and procedures annually to ensure they are meeting contract and grant requirements

Administration

Maintain and audit client records in accordance with policy and procedures

Attend staff meetings and shelter trainings as assigned

Provide weekly and/or monthly case management meetings by providing safety planning crisis intervention advocacy information and referrals

Performs other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

Bachelors degree in social work criminal justice or related human services field required

One year of supervisory experience or equivalent leadership/management training

Two years of experience working with victims of violence and/or homeless persons required

Previous experience working in a shelter program preferred

Other Requirements

Must successfully pass a criminal background check

Must complete YWCA SHR Onboarding and Orientation Program

Skills and Competencies

Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women men and children

Nonjudgmental attitude sensitive to confidential information

Must be able to work independently manage multiple priorities and respond to participants in a professional and reassuring manner

Demonstrate ability to act as an advocate on behalf of clients with a working knowledge of legal medical and social service systems

Must be able to function as a team with other coworkers

Ability to work well with people of various ethnic racial and socioeconomic backgrounds

Ability to communicate clearly and effectively both orally and in writing

Must complete the training programs of YWCA SHR

Must have excellent driving record and have a valid drivers license; certificate of insurance from an insurance carrier licensed in the State of Virginia

Requires willingness to work and travel alone

Travel is required and access to reliable transportation is essential

CORE VALUES

The Shelter Manager is expected to model the YWCA SHR Core Values:

Compassion

Honesty

Integrity

Ownership

Responsibility

Empowerment

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality.

SUPERVISORY RESPONSIBILITIES: This position is responsible for the oversight of all shelter staff interns and volunteers. This includes general coaching and mentoring annual performance reviews goal creation and tracking timesheet review new staff onboarding and 90 day review and training as necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Ability to travel in varying weather conditions.

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see read talk hear handle or feel objects and controls

Frequently walk use hands and fingers climb a ladder handle or feel objects tools or controls and talks or hears

Often required to stand and sit; reach with hands and arms; and stoop kneel crouch bend squat or crawl

Ability to lift and carry up to 50 pounds

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus

The noise level in the work environment is moderately loud

Physical capability to effectively use and operate various items of office related equipment such as but not limited to a personal computer calculator copier and fax machine

COMPENSATION: This position offers a salary between $48000$55000 that is based on experience and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role regardless of compensation history. This is a fulltime exempt position.

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit an online application at ywcashr to include cover letter and resume.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.