Technology Deployment Center - Staging
Technology Deployment Center - Staging
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Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
The Product Support Specialist for the position of TDCE Staging (Kennesaw Ga) is a full time onsite position MF 7am 4pm. Associates in this role are responsible for executing processes to apply software to windows and Android computers Perform QA steps on completed work and prepare completed devices for shipping. Associates must be proficient with the MS Office standard applications. Candidates must also be proficient in troubleshooting and diagnosing network issues and issues with Windows and Android operating systems. Candidates must be proficient working with data entry applications to include Warehouse and Inventory Management and Parcel/LTL shipping. Candidate must pass the THD Lift Equipment Certifications and safely operate Electric Pallet Jacks and Forklift equipment.
Direct Manager/Direct Reports:
- Typically reports to the Product Support Supervisor Product Support Manager or Sr. Manager.
Travel Requirements:
- Typically requires overnight travel less than 10 of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be legally permitted to work in the United States
Preferred Qualifications:
- 13 years of relevant work experience
- Proficient in CRM or standard help desk ticketing systems and remote monitoring and management software
- Proficient in Microsoft Office standard applications
- Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems
- Proficient in troubleshooting and diagnosing in virtualized and cloudbased environments
- Experience with administering antivirus software
- Experience with administering mobile devices and mobile device management systems (iPhone Android)
- Experience with data management (backup) software and Windows Server
- Experience with DNS DHCP Internet infrastructure and IP informational tools
- Experience with setting file permissions email protocols (SMTP POP) Active Directory and Citrix Servers
- Experience contributing to and developing content for a knowledge database and team training documentation
- Experience serving as a resource for more junior team members on how to approach or complete Support Desk tasks
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique
- needs of different audiences
- Customer Focus: Building strong customer relationships and delivering customercentric solutions
- Decision Quality: Making good and timely decisions that keep the organization moving forward
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Conflict: Handling conflict situations effectively with a minimum of noise
- Nimble Learning: Actively learning through experimentation when tackling new problems using both successes and failures as learning fodder
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Employment Type
Full-Time
