Staff Engineer - IT
Staff Engineer - IT
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Job Description
R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 14000 strong in India with offices in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities
About the role:
Set your sights on a role making a real difference in the healthcare system. Were looking for a selfmotivated Service Transition Coordinator professional to join our team. The Service Transition position will involve Change and Release Management responsibilities. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn this allows us to continue to grow our company and your career. This person will have the ability to understand and implement ITSM Service Transition strategies for Change and Release Management.
Service Transition Coordinator should look for ways to streamline and improve the Service Transition processes and SDLC interrelated processes. This position will take part in other ITSM processes or as perform as a back up to maintain operational activities within the Service Transition team.
General Skill Set:
Technical Graduate B.Tech/BE/MCA/BCA/MSc/BScComputer Science) or equivalent academic qualification.
24 years of previous Change & Release Management ITIL) experience
24 years of experience in information systems operations environment in systems analysis or development
Knowledge of software development lifecycle (SDLC)
Written and verbal communication skills are a must
General PC knowledge including Microsoft Office (Excel and Word)
Demonstrated effective experience in working with Agile and Scrum teams
Demonstrated effective oral and written communication skills
Demonstrated ability to coordinate crossfunctional work teams toward task completion
Demonstrated effective analytical skills
Demonstrated active listening skills
Energetic and proactive with a cando attitude
Flexible and adaptable; able to work in ambiguous situations
Must be a team player and able to work collaboratively with and through others
Experience of ITSM tool sets preferably Service Now
Certification in ITIL Foundations v4
Experience with Project Management practices
Your day to day activity will include for Change & Release Management coordinator:
Change:
Effectively manage the end to end change lifecycle and identify process improvements where possible.
Conduct impact analyses assess change readiness and identify key stakeholders
Day to day management of change requests
Identification and allocation of relevant change approvals
Support change management at the organizational level
Support the design development delivery and management of communications
Conducting & verifying post implementation reviews investigating issues arising out of change implementation
Responsible to review Change Schedule (CS) for conflicts
Responsible for education of the Change Management process
Drive continuous improvements to the quality and efficiency of the change management process
Responsible for drafting of business wide communications for outages
Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes
Report Change Management activities to all levels of management.
Release:
Communicate all key project plans commitments and changes including requirements QA plans schedule and scope changes
Manage relationships and coordinate work between different teams at different locations
Conduct Release Readiness reviews Milestone Reviews and Business Go/NoGo reviews
Produce and/or review Deployment and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as
Negotiate plan and manage all release activities
Work with release engineers to understand impacts of branches and code merges
Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
Continually work towards making improvements in the release process
Lead and coordinate the GoLive activities including the of the deployment Plans and checklists.
Participate in Change meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures dependencies and notification lists
Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fastgrowing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit: r1rcm
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Required Experience:
Staff IC
Employment Type
Full-Time
