Sales IT Support
Sales IT Support
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Job Description
About Company
Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow India. The company designs develops customizes and implements innovative software solutions to streamline complex business processes or replace highmaintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.
Position: Sales & IT Support
Experience: 2 years
Location: Pune (First 6 months Work From Home)
Job Type: Fulltime
Job Description:
Responsible for serving as the primary liaison between the client and the system or application.
Committed to delivering highquality service and utilizing strong communication skills to ensure the smooth operation of our stateoftheart systems.
Ability to accurately identify client issues interpret them and propose solutions based on indepth product knowledge.
Required skills:
Proficiency in Financial Applications and Service Desk Voice Support
Excellent English communication
Educational Qualification: MCA/BTech/B/MBAFinanace/M
Roles & Responsibilities:
Providing clients with service desk voice support utilizing deep product knowledge to resolve issues.
Managing service desk operations and ensuring high system performance while effectively communicating with clients.
Interpreting and formulating resolutions for client issues leveraging strong communication skills and product expertise.
Collaborating with crossfunctional teams to ensure timely issue resolution.
Professional & Technical Skills:
Required Skills: Service Desk Voice Support Service Desk Management
Solid understanding of IT operations and support processes.
Experience with incident management and problem management processes. Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Required Experience:
Manager
Employment Type
Full-Time
