Executive Response Supervisor
Executive Response Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
If youre a strategic problemsolver and mentor with a passion for customer advocacy this is your opportunity to lead with confidence and care. Take the next step in your careerapply today and become a key part of Team Canon!
Why Join Us
Be a Leader Shape a highperforming team and drive customer satisfaction.
Growth & Development Expand your expertise in a leadership role with a global brand.
Impact Matters Make a difference in resolving critical customer concerns.
What We Offer
Flexibility & WorkLife Balance Enjoy a hybrid work style in Chesapeake VA
Comprehensive Benefits Medical vision dental life insurance and disability
Generous Time Off Paid personal vacation and sick leave plus companypaid holidays
Financial WellBeing 401(k) with company match and tuition reimbursement
Perks & Discounts Employee assistance program and exclusive company discounts
Career Growth & Development Work with cuttingedge tools and expand your expertise in customer relations
Your Impact
Handle complex highlevel customer escalations with professionalism and confidence
Represent the company with a customerfirst mindset delivering tailored solutions and ensuring positive resolutions
Drive Operational Excellence
Oversee quality performance standards to maintain high service levels and customer satisfaction
Proactively address call flow issues ensuring seamless customer experiences
Monitor and manage schedule adherence ensuring proper work and break schedules
Lead & Motivate Your Team
Provide coaching counseling feedback and motivation to drive team success
Ensure team members are up to date on company policies and procedures
Conduct employee performance reviews and set measurable performance goals
About You: The Skills & Expertise You Bring
12 years of customer service experiencecall center or customer relations experience preferred
High level of professionalism customer service excellence and multitasking
Strong verbal and written communication with excellent organizational abilities
Proven leadership coaching and team motivation skills
Exceptional decisionmaking skills to handle escalations and service recovery situations
Ability to analyze customer pain points and suggest process improvements
Proficiency in CRM software MS Office Suite and PeopleSoft
Familiarity with ticketing systems call center technology and reporting tools
Company Overview
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race sex marital status sexual orientation or affectional preference color religion national origin age disability or veteran status unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal state and local laws regarding equal employment opportunities. Canons policy is to:
Recruit hire and promote for all job classifications without regard to race color religion sex age sexual orientation disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits transfers layoffs company sponsored training education tuition assistance social and recreation programs) will be administered without regard to race color religion sex age sexual orientation disability or national origin.
Workplace Accommodation Request HR Accessibility Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S. please call our Tollfree TDD Support Line for the Hearing Impaired Monday Saturday (excluding holidays) atEastern time from within the US. For all other reasonable accommodation requests please call. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Canon ITS is a tobaccofree work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system by direct invitation of Canon ITS and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. To read more about employment discrimination protections under federal law
#CITS
Workstyle Description
Posting Tags
Required Experience:
Manager
Employment Type
Full-Time
