Service Advisor
Service Advisor
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Job Description
We are looking to hire a fulltime motivated Service Writer to enhance our service team! We are willing to train the right person for the job and are looking for a team player that is positive upbeat and a quick learner.
What we offer:
- Competitive pay based on experience $30000$50000 per year)
- Medical Insurance
- Dental Insurance
- Life and Disability Insurance
- 401K Plan
- Holiday Pay
- Get paid weekly
- 5 Day work week > Some Saturdays
- FourthGeneration Family owned & operated
- Growth opportunities
Responsibilities:
- The Service Writer is responsible for scheduling service work in the service department and for selling additional needed service to customers.
- Schedules service appointments. Obtains customer and equipment data prior to arrival when possible.
- Greets customers in a timely friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
- Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers specifications using maintenance menus.
- Maintains a dealershipprescribed standard for hours per customer repair order written.
- Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA righttoknow etc.
- Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
Qualifications:
- High school diploma or GED
- Previous experience preferred
- Ability to read and comprehend instructions and information.
- General knowledge of vehicle mechanical operations.
- Excellent customer service skills and basic computer competencies
- Must perform duties and responsibilities in a safe manner
- Positive friendly attitude along with an eagerness to improve
- Professional personal appearance.
- Excellent oral and written communication skills.
- Must be authorized to work in the US
- Valid drivers license and clean driving record
- Willing to submit to preemployment drug screen and background check
- Enjoy working in a dynamic environment
*Pay may vary based on experience
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
