Storage Professional System Engineer
Storage Professional System Engineer
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Job Description
HARMANs engineers and designers are creative purposeful and agile. As part of this team youll combine your technical expertise with innovative ideas to help drive cuttingedge solutions in the car enterprise and connected ecosystem. Every day you will push the boundaries of creative design and HARMAN is committed to providing you with the opportunities innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do everyday.
About the job
JOB RESPONSIBILITIES:
Ability to analyze and debug problems at network storage and virtualization layers of a scale out distributed storage solutions in public private and hybrid cloud environments.
Help to develop knowledge base that enables faster troubleshooting of customer issues.
Provide feedback on existing tools and help to identify and develop the necessary tools needed to triage customer problems.
Research diagnose troubleshoot and solve customer issues involving and working with engineering teams as needed.
Work with technical writing resources to ensure resolution to customer issues are documented appropriately.
Help to define the support process from initial issue found by customer to reporting the issue to Samsung to resolution and fix for the customer.
REQUIRED SKILLS
BS/MS Computer Science or equivalent with a minimum of 7 years with storage solutions.
Experience testing and/or debugging storage systems preferable distributed systems
Experience and understanding of NFS protocols (v3 v4.1 pNFS)
Experience with other storage protocols such as SMB and S3 are a plus
Familiarity with virtualization technologies (VMware HyperV) and containers
Experience with network solutions for clouds including network virtualization technologies
Able to demonstrate leadership skills and take ownership of customer issues reported.
Commitment focus and followthrough needed to see problems through to resolution.
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers.
Proven ability to research diagnose troubleshoot and identify solutions to customer issues.
Ability to develop scripts using Python or other scripting languages a plus.
PERSONAL CHARACTERISTICS
Know how to tell between perfect and good enough
Ready to take on difficult tasks on your own
Team player
Displays good judgment
Willingness to challenge debate and clarify assumptions
Comfortable working in a very fastpast environment with a global team
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full Time
