IT Customer Success AV Specialist 1
IT Customer Success AV Specialist 1
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Job Description
We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
Responsible for enterprise Audio Video (AV) solutions including design assistance and implementation of vendor backend management systems; device selection and implementation; and technical services and support. Troubleshoots and provides root cause analysis of common device issues to proactively identify potential problems. Works directly with vendors to resolve. Manages vendor technical relationship closely to understand and provide solutions that will best fit with future internal technology enhancements.
- Responsible for troubleshooting customer questions and inquiries regarding AV hardware and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to vendor and internal stakeholders.
- Provides technical assistance to AV vendor on backend management systems and hardware troubleshooting. Manages vendor technical relationship to ensure vendor device roadmap and systems changes are compatible with future IT technology advancements.
- Tests and evaluates enterprise AV and Collaborations equipment to ensure compatibility with internal applications and unified communication systems. Test and coordinates deployment of firmware and software upgrades on all supported devices (approximately 1200 devices).
- Participate in stakeholder meetings to understand and document how to best engage those teams and deliver solutions to customers impacted by the new technology.
- Assist internal IT teams in identifying major AV changes with the new technology design and craft end user facing communications and documentation to help drive adoption.
- Assist with developing training for RSM internal staff to interact with AV technology.
- Utilize IT reporting/data gathering systems to analyze customer insights into how they are using the products and achieving value
- Other duties as assigned.
EDUCATION
Bachelors degree in technical area or equivalent experience/certification(s).
TECHNICAL SKILLS
- Advanced knowledge of AV deployment strategy Advanced knowledge of AV support.
- Strong ability to communicate both verbally and written with diverse audiences.
- Surface level understanding of project related disciplines including exposure to databases and development practices.
- Intermediate understanding of requirements gathering and QA.
EXPERIENCE
3 years relevant experience
Experience managing multiple projects of low to moderate risk.
MANAGEMENT N/A
At RSM we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; predisposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
