Applications Technical Specialist II

• We deliver the worlds most complex projects.
• Work as part of a collaborative and inclusive team.
• Enjoy a varied & challenging role.

Building on our past. Ready for the future

Worley is a global professional services company of energy chemicals and resources experts headquartered in Australia.

Right now were bridging two worlds as we accelerate to more sustainable energy sources while helping our customers provide the energy chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated datacentric solutions from the first stages of consulting and engineering to installation and commissioning to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

The Role

As a Applications Technical Specialist II with Worleyyou will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.

• Ensure project deployment as per conceptual design documentation and architecture
• Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria
• Primary resource responsible for development of enhancements & fixes and ongoing support of ServiceNow HRSD
• Design develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module
• Develop integrations on ServiceNow platform to various modules ITSM HRSD Custom Apps Etc.
• Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration
• Create and maintain client scripts business rules UI Policies widgets service portal jobs etc. (JavaScript/HTML/CSS)
• Troubleshoot and resolve any potential technical application issues.
• Adhere to ServiceNow best practices (code best practices update sets table relationships application customization etc.
• Adhere to Worley Change Management principles to ensure the stability of subproduction and production environments
• Proactive responsive and focused on anticipating future requirements and/or issues
• Recover quickly after change disruptions or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
• Develop clear and concise technical/process documentation
• Global Reports creation and administration with platform analytics or performance analytics features
• Provide HRSD application training to business teams and help desks (train the trainer)

About You

To be considered for this role it is envisaged you will possess the following attributes:

• Excellent interpersonal and presentation skills
• Fluent in spoken and written English
• 5 years experience as a ServiceNow Administrator
• 5 years experience using JavaScript in ServiceNow
• 5 years experience as an administrator for ServiceNow Service Catalogs and Service Portal
• 5 years experience using web services in ServiceNow (REST and SOAP)
• 5 years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps web services connectors etc)
• Experience implementing and maintaining SLAs
• Experience using Integration Hub and Service Graph connectors
• Experience acting as an administrator for all ITSM modules
• Experience acting as the primary regression testing resource for a ServiceNow upgrade.
• Strong understanding of the Users Groups Roles and Security Groups implementation in ServiceNow and the automated methods used to maintain them.
• Sound knowledge of industry standards and methodologies
• Broad understanding of software applications in use at Worley including but not limited to Peoplelink Oracle eBusiness Suite Windows Operating Systems Citrix Systems Centre Suite of Products Active Directory Azure Office 365 SharePoint MS Teams
• Ability to work with globally dispersed virtual teams across a number of disciplines
• with Finance Service Management HAM HRSD ITOM applications (Discovery Event Management Operational Intelligence Orchestration Service Mapping CMDB) highly desirable.
• Personal Qualities/Behaviours:
  • Strong work ethic
  • Detail oriented and able to solve problems with efficient troubleshooting.
  • Selfdriven and takes responsibility.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So our focus is on a valuesinspired culture that unlocks brilliance through belonging connection and innovation.

Were building a diverse inclusive and respectful workplace. Creating a space where everyone feels they belong can be themselves and are heard.

And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.

Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change.

Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy NoticeHere.

Please note: If you are being represented by a recruitment agency you will not be considered to be considered you will need to apply directly to Worley.