Education: Full time Graduation
Experience: 6months2 Years
CTC:Upto 3.3 LPA
Shift:US Shift
Roles & Responsibility
- Consolidate data from multiple systems to facilitate inventory availability check and order entry.
- Perform various order management functions including order entry and expediting.
- Provided accurate order entry change order and detailed telephone information while maintaining call center objectives and goals.
- Process a high volume of product orders via electronic distribution from order entry to shipment for revenue recognition.
- Plan and proactively manage through SAP the entire process of fulfilling customer contracts from Order Entry to Collection.
- Provided order management support for sales including order entry and order tracking using SAP.
- Order entry shipping fill rate and product availability management of orders.
- Extensive intricate knowledge of SAP ERP system including inventory sales and receivables and invoicing modules.
- End to end knowledge on the Export process system from ERP to interfaced systems.
- Extensive knowledge on simple and complex contract under order booking and management.
Required Skill Set
- Preference for agents with experience incustomer service contact center order to cash / order to shipment.
- Prior exposure to multinational firms is preferable.
- Knowledge on supply chain management or order management operations.
- Excellent written and oral communication.
Preferred Qualification / Functional Skills
- Graduates in any stream / Any Bachelors degree(B B.B.A BSc).
- Good oral and written Communication skills.
- Target oriented.
- Good Analytical and Reasoning ability
- Client / Customer interactions / negotiation skills.
- Comfortable to make Phone calls to internal teams within client organization or respective stake holders.
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Required Experience:
Junior IC