Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Armidale campus 1x temporary position until 27 June 2025
Port Macquarie campus 1x permanent position
Bega campus 1x temporary position until April 2026
Building a Talent Pool for multiple locations across the state
Base Salary $66212 $73085 p.a plus superannuation and annual leave loading.
At TAFE NSW we are dedicated to lifechanging impact.
Thats why we offer worldclass training and education that delivers the skills needed for the jobs of today and tomorrow.
We invest in our people
At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.
We provide you with tools and ongoing training and professional development health and wellbeing programs and a 35hour working week.
About the role
The Customer Service Representative is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.
Through customer focused service delivery the Customer Service Representative will support a multichannel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.
Working 35 hours per week Monday Friday between the hours of 8:00am6:00pm on site at one of our many TAFE NSW campuses.
We have immediate positions located in Armidale Bega and Port Macquarie and seeking a talent pool of candidates for the below campuses
- Bega
- Deniliquin
- Wagga Wagga
- Port Macquarie
- Goulburn
- National Environment Centre (NEC)
- Tumut
- Ultimo
- St Leonards
- St George
- Maitland
- Orange
- Loftus
- Granville
- Meadowbank
- Grafton
- Broken Hill
About You
To succeed in this role youll have prior experience working in a highvolume service sector environment and delivering customer assistance over a variety of channels including phone email and inperson interactions.
You will be wellversed in technology with knowledge of MS Office email digital communications and past experience with a CRM system (CRM).
Youll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.
In addition you will have the following:
- Certificate III in relevant discipline or equivalent skills knowledge and experience.
- Willingness and ability to travel to nearby learning locations if required.
To find out more about the role click to view the Position Description.
Our commitment to Diversity Equality and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.
A career of lifechanging impact awaits you. Apply now!
Applications close: Sunday 13 April at 11.55pm
To apply for this role click on apply now and provide:
- Your current resume
- Response to the one targeted question when prompted in the application form (max 300 words)
Targeted Question: Give an example of how you turned a dissatisfied customer into a satisfied one. What did you do
Rolespecific enquiries: Please contact Joanne Sherman Team Leader Student Administration Services via email
General recruitment and adjustment enquiries:Please contact Sarah Aitchison Talent Acquisition Advisor via email or.
For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready read through our Application Process and the interactive Capability Application Tool.
This is a childrelated position. A Working with Children Check is a prerequisite for anyone in childrelated work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A talent pool valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant may be filled via this recruitment.
Location is negotiable across ourTAFE NSW campuses.Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
