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Nature of Work:
A Venues Experience Specialist (VES)is a key member of the Guest Experience Division at Orlando Venues supporting KIA Center Camping World Stadium and Mennello Museum. This role ensures a legendary experience for both guests and employees by facilitating venue entry providing information and delivering exceptional service. VES team members assist with ticket scanning troubleshooting seating management and accessibility needs while addressing inquiries and resolving concerns with professionalism and courtesy. They also contribute to the employee experience by supporting communicationand trainingand fostering a positive team culture. With a safetyfirst mindset VES team members monitor and report safety concerns ensuring a welcoming and efficient environment. This role requires strong communication skills a customerfocused attitude and the physical ability to stand walk and work outdoors. Venues Experience Specialists play a vital role in maintaining Orlando Venues reputation for excellence in service safety and operational success.
Work Schedule:
We offer a flexible parttime schedule. As an eventdriven operation shifts are typically available in the afternoons and evenings based on your availability. Most shifts are on nights and weekends. There is no fixed number of hours each week. You may be required to work on holidays depending on the event schedule. Additionally a small number of days each year may require mandatory attendance to meet peak staffing needs.
Minimum Requirements:
A high school diploma or equivalent is required with six 6 months of work experience preferredor a combination of education training and experience. Candidates must be able to stand and walk for extended periods. Guest interaction training will be provided. Applicants must successfully pass a criminal background check. A Florida drivers license is preferred and CPR certification along with a first aid cardis desirable. Additionally the ability to speak a language other than English is a plus.
MUST BE 18 YEARS OF AGE OR OLDER
THIS IS A PARTTIMEPOSITION WITH NO GUARANTEE OF A CERTAIN NUMBER OF HOURS AND NO BENEFITS. THIS POSITION INVOLVES WORKING ON A TEMP/SEASONAL CONTRACT WHICH CAN BE RENEWED ANNUALLY BASED ON PERFORMANCE AND BUSINESS NEEED.
Important: To be eligible to proceed forward in the application process applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process please contact Human Resources at or 407.246.2062.
If this posting indicates a degree is required the following experience will apply in lieu of any degree as follows:
Required Experience:
Unclear Seniority
Part-Time