Customer Success Manager- FinTech Intermediated Lending
Customer Success Manager- FinTech Intermediated Lending
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Job Description
Job Title: Customer Success Manager FinTech (Intermediated Lending)
Location: Manchester with hybrid working available 23 days per week onsite in Manchester)
Industry: Financial Technology (FinTech)
Job Type: FullTime
The Role:
We are seeking a Customer Success Manager (CSM) to join a fastgrowing fintech startup. This role focuses on implementation and delivery requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership.
What Youll Do:
As a Customer Success Manager you will work directly with clients to ensure they get the most value from our products and services. You will manage daytoday client communications support project initiatives and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction supporting upsell initiatives and ensuring seamless collaboration between teams.
- Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients ensuring seamless delivery and client satisfaction.
- Project Management: Manage endtoend delivery timelines resource planning and issue resolution going beyond basic project tracking.
- Client Engagement: Act as the primary point of contact for clients fostering strong relationships identifying needs and unlocking growth opportunities.
- Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations resolve conflicts and ensure alignment.
- Commercial Capability: Spot and act on upsell or crosssell opportunities while maintaining a clientfirst approach.
- Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.
What Youll Bring to the Table:
- Experience: 35 years in a customerfacing role ideally in B2B SaaS implementation or project management.
- Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
- Domain Expertise: A financial services background particularly with brokers lenders (track record in intermediate lending) or paperbased processes
- Customer Success: Prior experience in customer success is advantageous but not mandatory.
- Capabilities: Commercially savvy with the ability to identify client needs and growth opportunities.
- Technical Acumen: Comfortable working with B2B SaaS products with the ability to understand technical integrations and workflows.
If youre ready to support impactful client relationships in a dynamic and growing company we encourage you to apply and be part of our journey.
Contact: Elvis Eckardt
Required Experience:
Manager
Employment Type
Full-Time
