IT Business Analyst III Commercial
IT Business Analyst III Commercial
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
Job Summary:
We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team. The ideal candidate will have a solid grasp of CRM Digital Marketing and Ecommerce processes and platforms. This role will be instrumental in driving digital transformation in the commercial and marketing domain.
Key Responsibilities:
- Process Analysis: Conduct indepth analysis of existing processes to identify areas for improvement and optimization.
- Requirement Gathering: Elicit document and validate functional requirements ensuring alignment with business objectives.
- Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations particularly in CRM Digital Marketing and Ecommerce.
- Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
- Documentation: Build and maintain comprehensive documentation including user manuals training materials and process flow diagrams.
- Collaborator Management: Effectively communicate with collaborators at all levels encouraging positive relationships and addressing their concerns.
- Commercial Technologies Expertise: Demonstrate indepth knowledge of Salesforce (SFDC) and relevant digital technologies such as marketing automation ecommerce platforms and customer service tools.
- Operations: Offer and assist with user training as needed encompassing root cause analysis incident management and process improvement
Skills Requirements:
- Bachelors degree in Business Administration Marketing or a related field.
- 6 to 8 years of experience as an IT Business Analyst preferably in a Commercial domain with a focus on CRM Digital Marketing and Ecommerce.
- Expertise in Salesforce (SFDC) and relevant digital technologies.
- Solid understanding of Commercial processes including customer relationship management sales marketing and online sales channels.
- Ability to work in a fastpaced dynamic environment and manage multiple priorities.
- Experience with business process modeling tools (e.g. Visio).
- Knowledge of Agile methodologies and project management tools.
- Experience with data analysis and reporting tools related to CRM Digital Marketing and Ecommerce metrics.
- Excellent analytical and problemsolving skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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