Deputy Manager Customer Experience and Sales - Tommy Hilfiger Arese

Design Your Future at PVH

Be part of an iconic story.

PVH is the growth platform forCalvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance we are connecting our global iconic brands closer to where the consumer is going than ever before today and with future generations. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

The Team

Reporting to the District Manager the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training coaching and sharing feedback.

The Position

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

• Set daily goals for customer service to enhance the overall experience emphasizing responsiveness and satisfaction.

• Train and coach the team on standards including customer service product placement and efficient time management.

• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

• Support recruitment and onboarding processes ensuring new hires are appropriately introduced to the team and company culture.

• Provide continuous feedback to the team fostering their professional development and addressing performance concerns.

• Facilitate effective communication by conducting regular briefings and training sessions on products customer relationship management (CRM) and company updates.

• Oversee CRM activities to achieve retention upgrading and prospect conversion targets.

• Collaborate with other teams to allocate duties effectively ensuring a seamless operation within the store.

• Monitor key performance indicators (KPIs) for continuous improvement using company reports to analyze trends and identify areas for enhancement.

• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• University Degree in Economics or related studies

• At least 2 years experience in similar role within structured environment

• Highly developed business acumen

• Ability to take a big picture view of a situation

• Good communication and collaboration skills and abilities

• Highly detail oriented and organized in work

• Fluent in Italian and English.

Be valued.
At PVH we recognize that our people are our greatest asset. Thats why we prioritize the health happiness and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty commitment and a sense of belonging and were proud of it.

• Balance Work Smart our flexible working model is all about trust connection collaboration and community. Youll get the freedom to choose the hybrid setup and working hours that benefit you.

• Health & Wellbeing wellbeing programs premium subscription to headspace volunteering programs.

• Develop PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

• Be at the forefront stay closely connected to our brands Calvin Klein and Tommy Hilfiger and be part of market launches and receive employee discounts!

Be part of it.

PVH Europe and ourbrandsTOMMY HILFIGER and CALVIN KLEIN are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity qualified applicants will be considered without regard to age ethnicity ability gender gender expression gender identity nationality race religion or sexual orientation.